Carphone Warehouse
ID | 2264
| Policy Definition | Yes | No | Additional Information |
|---|---|---|---|
| Does the transaction value that commissions are paid on include VAT / sales tax? |  |  | |
| Does the transaction value that commissions are paid on include delivery charges? |  |  | |
| Does the transaction value that commissions are paid on include credit card fees? | | | |
| Does the transaction value that commissions are paid on include gift wrapping or other service charges? | | | |
| Are commissions not paid out on some products or product categories? | | | Commission rates and which products we pay out on may change over the months. |
| What reasons are commissions declined? | |||
| Order cancelled | | | Reasons include: stock issues, systems issues, payment failure, previous fraud history |
| Item was returned | | | |
| Customer failed credit check | | | If a customer fails a network credit check, we will try and offer the customer the chance to move onto another network. If a new network option is taken within 5 days of the original transaction we will then honour the commission. |
| Breach of programme terms and conditions | | | |
| Duplicate order | | | |
| Item was out of stock | | | Commission is only paid on completed or shipped sales - once the product has been sent out to the customer |
| Other | | | Orders which are not marked as "shipped" when validations are processed will be declined. |