Does the transaction value that commissions are paid on include VAT / sales tax? | ![](https://images.awin.com/common/icons/16x16/tick.png) | ![](https://images.awin.com/common/icons/16x16/cross_grey.png) | |
Does the transaction value that commissions are paid on include delivery charges? | ![](https://images.awin.com/common/icons/16x16/tick_grey.png) | ![](https://images.awin.com/common/icons/16x16/cross.png) | |
Does the transaction value that commissions are paid on include credit card fees? | ![](https://images.awin.com/common/icons/16x16/tick_grey.png) | ![](https://images.awin.com/common/icons/16x16/cross.png) | |
Does the transaction value that commissions are paid on include gift wrapping or other service charges? | ![](https://images.awin.com/common/icons/16x16/tick_grey.png) | ![](https://images.awin.com/common/icons/16x16/cross.png) | |
Are commissions not paid out on some products or product categories? | ![](https://images.awin.com/common/icons/16x16/tick.png) | ![](https://images.awin.com/common/icons/16x16/cross_grey.png) | Commission rates and which products we pay out on may change over the months. |
What reasons are commissions declined? |
Order cancelled | ![](https://images.awin.com/common/icons/16x16/tick.png) | ![](https://images.awin.com/common/icons/16x16/cross_grey.png) | Reasons include: stock issues, systems issues, payment failure, previous fraud history |
Item was returned | ![](https://images.awin.com/common/icons/16x16/tick.png) | ![](https://images.awin.com/common/icons/16x16/cross_grey.png) | |
Customer failed credit check | ![](https://images.awin.com/common/icons/16x16/tick.png) | ![](https://images.awin.com/common/icons/16x16/cross_grey.png) | If a customer fails a network credit check, we will try and offer the customer the chance to move onto another network. If a new network option is taken within 5 days of the original transaction we will then honour the commission. |
Breach of programme terms and conditions | ![](https://images.awin.com/common/icons/16x16/tick.png) | ![](https://images.awin.com/common/icons/16x16/cross_grey.png) | |
Duplicate order | ![](https://images.awin.com/common/icons/16x16/tick.png) | ![](https://images.awin.com/common/icons/16x16/cross_grey.png) | |
Item was out of stock | ![](https://images.awin.com/common/icons/16x16/tick.png) | ![](https://images.awin.com/common/icons/16x16/cross_grey.png) | Commission is only paid on completed or shipped sales - once the product has been sent out to the customer |
Other | ![](https://images.awin.com/common/icons/16x16/tick.png) | ![](https://images.awin.com/common/icons/16x16/cross_grey.png) | Orders which are not marked as "shipped" when validations are processed will be declined. |