| Does the transaction value that commissions are paid on include VAT / sales tax? |  |  | |
| Does the transaction value that commissions are paid on include delivery charges? | | | |
| Does the transaction value that commissions are paid on include credit card fees? | | | |
| Does the transaction value that commissions are paid on include gift wrapping or other service charges? | | | |
| Are commissions not paid out on some products or product categories? | | | |
| What reasons are commissions declined? |
| Order cancelled |  |  | If the customer who requested a quote, request us to cancel the call back or doesn't want a call anymore, this would be a rejected lead |
| Item was returned | | | If the customer asked for the lead data to be deleted before a call back to a broker rejected the due to either, a duplicate lead, false lead, test lead, fake lead, wrong telephone numbers |
| Customer failed credit check | | | |
| Breach of programme terms and conditions | | | |
| Duplicate order | | | This is where a lead comes in via your link or website, however, that same customer had already requested a quote via another publisher or our own websites direct, whoever lead come in first would be credited with the lead price. |
| Item was out of stock | | | |
| Other | | | Fake leads, false leads, test leads, wrong telephone, duplicate leads would all be rejected and no CPL would be paid. |
