Does the transaction value that commissions are paid on include VAT? |  |  | |
Does the transaction value that commissions are paid on include delivery charges? |  |  | We fulfil all orders online. |
Does the transaction value that commissions are paid on include credit card fees? |  |  | As part of our core value of 'Leading With Service, we do not charge credit card fees. |
Does the transaction value that commissions are paid on include gift wrapping or other service charges? |  |  | |
Are commissions not paid out on some products or product categories? |  |  | |
What reasons are commissions declined? |
Order cancelled |  |  | Ocassionally travellers hold space on a tour and then cancel. |
Item was returned |  |  | |
Customer failed credit check |  |  | |
Breach of programme terms and conditions |  |  | As per the terms and conditions. |
Duplicate order |  |  | Ocassionally we receive duplicate bookings. Commission cannot be awarded for sales that are processed via a travel partner such as STA Travel, Trailfinders, Flight Centre etc. |
Item was out of stock |  |  | |
Other |  |  | |