Goods, Pricing and Availability
We make all reasonable efforts to ensure that all descriptions and graphical representations of Goods available from Us correspond to the actual Goods. Please note, however, the following:
Images of Goods are for illustrative purposes only. There may be slight variations in colour between the image of a product and the actual product sold due to differences in computer displays and lighting conditions;
Due to the nature of bean bags, all product dimensions provided are of the manufactured cover without filling. The dimensions once filled can vary based upon the amount of filling used and how the product is positioned.
Please note that the above does not exclude Our responsibility for mistakes due to negligence on Our part and refers only to minor variations of the correct Goods, not to different Goods altogether.
Where appropriate, you may be required to select the required size and colour of the Goods that you are purchasing.
We cannot guarantee that Goods will always be available. Up-to-date stock indications are not provided on Our Site, however we will contact you as soon as possible should you order Goods which are not available.
We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online. We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary.
All prices are checked by Us before We accept your Order. In the unlikely event that We have shown incorrect pricing information, We will contact you in writing to inform you of the mistake. If the correct price is lower than that shown when you made your Order, we will simply charge you the lower amount and continue processing your Order. If the correct price is higher, We will give you the option to purchase the Goods at the correct price or to cancel your Order (or the affected part of it). We will not proceed with processing your Order in this case until you respond. If We do not receive a response from you within 7 days, We will treat your Order as cancelled and notify you of this in writing.
All prices on Our Site include VAT.
Premium, additional or non-standard delivery charges such as weekend and timed delivery, and charges for deliveries to offshore, remote or international locations (including but not limited to the Scottish Highlands, Scottish Islands, Isle of Man, Northern Ireland, Isle of Wight, Channel Islands and countries other than the UK) are not included in the price of Goods displayed on Our Site. For more information on delivery charges, please refer to https://www.greatbeanbags.com/delivery-info. Delivery options and related charges will be presented to you as part of the order process.
Orders – How Contracts Are Formed
Our Site will guide you through the ordering process. Before submitting your Order you will be given the opportunity to review your Order and amend it. Please ensure that you have checked your Order carefully before submitting it.
If, during the order process, you provide Us with incorrect or incomplete information, please contact Us as soon as possible. If We are unable to process your Order due to incorrect or incomplete information, We will contact you to ask to correct it. If you do not give us the accurate or complete information within a reasonable time of Our request, We will cancel your Order and treat the Contract as being at an end. If We incur any costs as a result of your incorrect or incomplete information, We may pass those costs on to you.
No part of Our Site constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acceptance is indicated by Us sending you an Order Confirmation by email. Only once We have sent you an Order Confirmation will there be a legally binding Contract between Us and you.
In the unlikely event that We do not accept or cannot fulfil your Order for any reason, We will explain why in writing. If We have taken payment any such sums will be refunded to you as soon as possible and in any event within 7 working days.
Any refunds due will be made using the same payment method that you used when ordering the Goods.
Payment
Payment for Goods and related delivery charges must always be made in advance and you will be prompted to pay during the order process.
We accept the following methods of payment on Our Site:
Credit / Debit Cards - Visa and Mastercard
PayPal
Availability of the above payment methods is not guaranteed.
Delivery, Risk and Ownership
All Goods purchased through Our Site will normally be delivered within 30 calendar days after the date of Our Order Confirmation unless otherwise agreed or specified during the Order process (subject to delays caused by events outside of Our control, for which see Events Outside of Our Control).
We can accept no responsibility in the event that Goods are left as instructed by you without your presence at the time of delivery.
For further information on our delivery options, please refer to https://www.greatbeanbags.com/delivery-info.
If We are unable to deliver the Goods on the delivery date, the following will apply:
If no one is available at your delivery address to receive the Goods and the Goods cannot be posted through your letterbox or left in a safe place nominated by you, Our delivery company will leave a delivery note (or contact you otherwise) explaining how to rearrange delivery or where to collect the Goods;
If you do not collect the Goods or rearrange delivery within 5 working days, We will contact you to ask you how you wish to proceed. If we cannot contact you or arrange redelivery or collection, We will treat the Contract as cancelled and recover the Goods. If this happens, you will be refunded the purchase price of the Goods themselves, but not the cost of delivery. We may also bill you for any reasonable additional cost that we incur in recovering the Goods.
In the unlikely event that We fail to deliver the Goods within 30 calendar days of Our Order Confirmation (or as otherwise agreed), if any of the following apply you may treat the Contract as being at an end immediately:
We have refused to deliver your Goods; or
In light of all relevant circumstances, delivery within that time period was essential; or
You told Us when ordering the Goods that delivery within that time period was essential.
If you do not wish to cancel under the above term or if none of the specified circumstances apply, you may specify a new (reasonable) delivery date. If We fail to meet the new deadline, you may then treat the Contract as being at an end.
You may cancel all or part of your Order provided that separating the Goods in your Order would not significantly reduce their value. Any sums that you have already paid for cancelled Goods and their delivery will be refunded to you within 7 working days. Please note that if any cancelled Goods are delivered to you, you must return them to Us or arrange with Us for their collection. In either case, We will bear the cost of returning the cancelled Goods.
Delivery shall be deemed complete and the responsibility for the Goods will pass to you once We have delivered the Goods to the address including, where relevant, any alternative address you have provided.
Ownership of the Goods passes to you once we have received payment in full of all sums due (including any applicable delivery charges).
Any refunds due will be made using the same payment method that you used when ordering the Goods.
Faulty, Damaged or Incorrect Goods
By law, We must provide goods that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information We have provided, and that match any samples or models that you have seen or examined (unless We have made you aware of any differences). If any Goods you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect (or incorrectly priced) Goods, please contact Us as soon as reasonably possible to inform Us of the fault, damage or error, and to arrange for a refund, repair or replacement. Your available remedies will be as follows:
Beginning on the day that you receive the Goods (and ownership of them) you have a 14 calendar day right to reject the Goods and to receive a full refund if they do not conform as stated above.
If you do not wish to reject the Goods, and are within the 14 calendar day rejection period, you may request a repair of the Goods or a replacement. We will bear any associated costs and will carry out the repair or replacement within a reasonable time and without significant inconvenience to you. In certain circumstances, where a repair or replacement is impossible or otherwise disproportionate, We may instead offer you the alternative (i.e. a replacement instead of a repair or vice versa) or a full refund. If you request a repair or replacement during the 14 calendar day rejection period, that period will be suspended while We carry out the repair or replacement and will resume on the day that you receive the replacement or repaired Goods. If less than 7 calendar days remain out of the original period, it will be extended to 7 calendar days.
If, after a repair or replacement, the Goods still do not conform (or if We cannot do so as previously described, or have failed to act within a reasonable time or without significant inconvenience to you), you may have the right either to keep the Goods at a reduced price, or to reject them in exchange for a refund.
All of our Goods, unless otherwise stated, come with a 12 month manufacturing warranty. Should the Goods fail due to a manufacturing fault during the first 12 months from the day that you receive the Goods (and ownership of them), we will offer a repair of the Goods or replacement. We will bear any associated costs and will carry out the repair or replacement within a reasonable time and without significant inconvenience to you.
Product fillings (eg expanded polystyrene beads) will flatten over time with use and are not covered by the manufacturing warranty.
Please note that you will not be eligible to claim under the above terms if We informed you of the fault(s), damage or other problems with the Goods before you purchased them (and it is because of the same issue that you now wish to return them); if you have purchased the Goods for an unsuitable purpose that is neither obvious nor made known to Us and the problem has resulted from your use of the Goods for that purpose; or if the problem is the result of normal wear and tear, misuse or intentional or careless damage. Please also note that you may not return Goods to Us under these terms merely because you have changed your mind. If you are a consumer in the United Kingdom or European Union you have a legal right to a 14 calendar day cooling-off period within which you can return Goods for this reason.
To return Goods to Us for any reason under this Clause, please contact us and we will send you a returns form to be completed. We will be fully responsible for the costs of returning Goods under this Clause and will reimburse you where appropriate.
Any refunds due will be issued within 7 working days and will be made using the same payment method that you used when ordering the Goods.
For further information on your rights as a consumer, please contact your local Citizens' Advice Bureau or Trading Standards Office.
Cancelling and Returning Goods if You Change Your Mind
The following Terms in this section do not apply for any bespoke or branded Goods, nor for Business-to-Business Orders. Please refer to the following section for Terms regarding the cancellation/return of these types of Goods: Commercial, Bespoke or Branded Goods/Orders.
If you are a consumer in the United Kingdom or European Union, you have a legal right to a "cooling-off" period within which you can cancel the Contract for any reason. This period begins once your Order is complete and delivery has occured, i.e. when the Contract between you and Us is formed. You may also cancel for any reason before your Order is complete.
If the Goods are being delivered to you in a single instalment (whether single or multiple items), the legal cooling-off period ends 14 calendar days after the day on which you (or someone you nominate) receive(s) the Goods.
If the Goods are being delivered in separate instalments on separate days, the legal cooling-off period ends 14 calendar days after the day on which you (or someone you nominate) receive(s) the final instalment of Goods.
If you wish to exercise your right to cancel under this Clause, you must inform Us of your decision within the cooling-off period. Cancellation by email or by post is effective from the date on which you send Us your message. Please note that the cooling-off period lasts for whole calendar days. If, for example, you send Us an email or letter by 23:59:59 on the final day of the cooling-off period, your cancellation will be valid and accepted. If you would prefer to contact Us directly to cancel, please use the following details:
Telephone: 0115 9557373;
Email: returns@greatbeanbags.com;
Post: Precision Stitching Ltd, Terence House, Denman Street East, Nottingham, NG7 3GX;
In each case, providing Us with your name, address, email address, telephone number, and Order Number.
Please ensure that you return Goods to Us no more than 14 calendar days after the day on which you have informed Us that you wish to cancel under this Clause.
You may return Goods to Us in person during Our business hours, by post or another suitable delivery service of your choice to Our returns address at Precision Stitching Ltd, Terence House, Denman Street East, Nottingham, NG7 3GX.
If you would prefer for us to arrange a collection from your address, please contact us directly to arrange this. This service may be chargable, however we will advise of such costs prior to confirming the collection.
Any refunds due will be issued within 7 working days and will be made using the same payment method that you used when ordering the Goods.
We are unable to accept returns of products under this Clause where:
Any tags or labels attached to the product upon delivery have been removed.
The product has been marked or stained, or has been exposed to an odour which has impregnated the fabric.
The product has been cleaned or washed.
Refunds under this Clause may be subject to deductions in the following circumstances:
Refunds may be reduced for any diminished value in the Goods resulting from your excessive handling of them (e.g. no more than would be permitted in a shop). Please note that if We issue a refund before We have received the Goods and have had a chance to inspect them, We may subsequently charge you an appropriate sum if We find that the Goods have been handled excessively.
We cannot refund any charges paid for additional, premium or non-standard delivery services including, but not limited to, weekend or timed delivery.
We cannot refund any service upgrade fees, tax, duty, customs charges, handling fees or other similar charges that you may have paid to third-party courier companies, local tax offices, customs authorities or similar agencies or companies.
We reserve the right to withdraw any offer of free returns or exchanges noted elsewhere in these terms and conditions, or elsewhere on this website, at any time and for any reason. This does not affect your statutory rights.
