Does the transaction value that commissions are paid on include VAT / sales tax? | ![](https://images.awin.com/common/icons/16x16/tick_grey.png) | ![](https://images.awin.com/common/icons/16x16/cross.png) | |
Does the transaction value that commissions are paid on include delivery charges? | ![](https://images.awin.com/common/icons/16x16/tick_grey.png) | ![](https://images.awin.com/common/icons/16x16/cross.png) | |
Does the transaction value that commissions are paid on include credit card fees? | ![](https://images.awin.com/common/icons/16x16/tick.png) | ![](https://images.awin.com/common/icons/16x16/cross_grey.png) | We don't show credit card fees separately so commissions are based on the full premium paid less Insurance Tax. |
Does the transaction value that commissions are paid on include gift wrapping or other service charges? | ![](https://images.awin.com/common/icons/16x16/tick_grey.png) | ![](https://images.awin.com/common/icons/16x16/cross.png) | |
Are commissions not paid out on some products or product categories? | ![](https://images.awin.com/common/icons/16x16/tick.png) | ![](https://images.awin.com/common/icons/16x16/cross_grey.png) | We do not pay out commission on the IPT (insurance premium tax) component of any sale. |
What reasons are commissions declined? |
Order cancelled | ![](https://images.awin.com/common/icons/16x16/tick.png) | ![](https://images.awin.com/common/icons/16x16/cross_grey.png) | There is a 14 day cooling off period as stipulated by the FCA and the EU directive for financial services. Any sale cancelled within this period will not be paid commission. |
Item was returned | ![](https://images.awin.com/common/icons/16x16/tick.png) | ![](https://images.awin.com/common/icons/16x16/cross_grey.png) | There is a 14 day cooling off period as stipulated by the FCA and the EU directive for financial services. Any sale cancelled within this period will not be paid commission. |
Customer failed credit check | ![](https://images.awin.com/common/icons/16x16/tick.png) | ![](https://images.awin.com/common/icons/16x16/cross_grey.png) | We do not credit check. But will decline commissions if a customer disputes the transaction with the card processing company. |
Breach of programme terms and conditions | ![](https://images.awin.com/common/icons/16x16/tick.png) | ![](https://images.awin.com/common/icons/16x16/cross_grey.png) | |
Duplicate order | ![](https://images.awin.com/common/icons/16x16/tick.png) | ![](https://images.awin.com/common/icons/16x16/cross_grey.png) | |
Item was out of stock | ![](https://images.awin.com/common/icons/16x16/tick_grey.png) | ![](https://images.awin.com/common/icons/16x16/cross.png) | |
Other | ![](https://images.awin.com/common/icons/16x16/tick_grey.png) | ![](https://images.awin.com/common/icons/16x16/cross.png) | |