| Does the transaction value that commissions are paid on include VAT / sales tax? |  |  | |
| Does the transaction value that commissions are paid on include delivery charges? | | | |
| Does the transaction value that commissions are paid on include credit card fees? | | | |
| Does the transaction value that commissions are paid on include gift wrapping or other service charges? | | | |
| Are commissions not paid out on some products or product categories? |  |  | Certain promotional items, accessories, or non-mattress products may be excluded at Spindle’s discretion |
| For what reasons are commissions declined? |
| Order canceled | | | Commission voided if order is cancelled before fulfillment |
| Item was returned | | | Commission reversed if a product is returned within the return period |
| Customer failed credit check | | | Applies if payment authorization fails or financing is declined |
| Breach of program terms | | | Includes violations of PPC, brand bidding, or traffic rules |
| Duplicate order | | | Duplicate transactions may be removed |
| Item was out of stock | | | Commission voided if order cannot be fulfilled |
| Other | | | Includes fraudulent transactions, self-referrals, or invalid orders |
