| Does the transaction value that commissions are paid on include VAT / sales tax? |  |  | |
| Does the transaction value that commissions are paid on include delivery charges? | | | |
| Does the transaction value that commissions are paid on include credit card fees? | | | |
| Does the transaction value that commissions are paid on include gift wrapping or other service charges? | | | |
| Are commissions not paid out on some products or product categories? |  |  | Boiler service is not included in commission payments. |
| What reasons are commissions declined? |
| Order cancelled | | | Orders cancelled within 14 days of the start date of the policy will not be eligible for commission payment. |
| Item was returned | | | |
| Customer failed credit check | | | |
| Breach of programme terms and conditions | | | Any policy where breach of the programme terms and conditions has taken place will not be eligible for commission payment. |
| Duplicate order | | | As this is an insurance product, customers cannot hold two policies. As such, duplicate orders will be deleted and not eligible for commission payment. |
| Item was out of stock | | | |
| Other | | | |
