| Does the transaction value that commissions are paid on include VAT / sales tax? |  |  | Commission is calculated on the gross booking value including VAT where applicable. |
| Does the transaction value that commissions are paid on include delivery charges? |  |  | |
| Does the transaction value that commissions are paid on include credit card fees? | | | Payment processing fees are excluded from the commissionable transaction value. |
| Does the transaction value that commissions are paid on include gift wrapping or other service charges? | | | |
| Are commissions not paid out on some products or product categories? | | | Commission is only paid on bookings completed directly through the Holidu platform. Bookings redirected to third-party platforms are not commissionable. |
| What reasons are commissions declined? |
| Order cancelled | | | Commissions will be declined where the guest cancels their booking prior to check-in. |
| Item was returned | | | |
| Customer failed credit check | | | |
| Breach of programme terms and conditions | | | Any transaction resulting from a breach of programme terms (e.g. unauthorised vouchers, brand bidding) will be declined. |
| Duplicate order | | | Transactions already tracked through another channel or submitted more than once will be declined. |
| Item was out of stock | | | |
| Other | | | |
