| Does the transaction value that commissions are paid on include VAT / sales tax? |  |  | |
| Does the transaction value that commissions are paid on include delivery charges? | | | |
| Does the transaction value that commissions are paid on include credit card fees? | | | |
| Does the transaction value that commissions are paid on include gift wrapping or other service charges? | | | |
| Are commissions not paid out on some products or product categories? |  |  | Insurance, extras and add ons |
| For what reasons are commissions declined? |
| Order canceled | | | If the booking is not complete commission is not paid |
| Item was returned | | | Not applicable to travel |
| Customer failed credit check | | | If the booking is not complete commission is not paid |
| Breach of program terms | | | See program terms |
| Duplicate order | | | See program terms |
| Item was out of stock | | | If the booking is not complete commission is not paid |
| Other | | | Suspected fraudulent bookings are cancelled and can be reinstated via inquiry |
