VOCLA
ID | 25072
| Policy Definition | Yes | No | Additional Information |
|---|---|---|---|
| Does the transaction value that commissions are paid on include VAT / sales tax? |  |  | |
| Does the transaction value that commissions are paid on include delivery charges? | | | |
| Does the transaction value that commissions are paid on include credit card fees? | | | |
| Does the transaction value that commissions are paid on include gift wrapping or other service charges? | | | |
| Are commissions not paid out on some products or product categories? |  |  | Gift cards/vouchers |
| What reasons are commissions declined? | |||
| Order cancelled | | | |
| Item was returned | | | |
| Customer failed credit check | | | If a customer's card was declined, the transaction wouldn't anyhow proceed |
| Breach of programme terms and conditions | | | |
| Duplicate order | | | |
| Item was out of stock | | | In the unlikely event that an item is out of stock, the order would be canceled or an alternative offered. If the customer took an alternative, we would pay commission. If the order/item was canceled, we would decline the commission on that order/item |
| Other | | | Transactions that are not genuine, or are considered to be fraudulent, chargebacks, refunds, discount codes applied after an order is processed, orders placed by the publisher for personal consumption, discount codes not advertised on AWIN being used |