| Does the transaction value that commissions are paid on include VAT / sales tax? |  |  | |
| Does the transaction value that commissions are paid on include delivery charges? |  |  | |
| Does the transaction value that commissions are paid on include credit card fees? | | | |
| Does the transaction value that commissions are paid on include gift wrapping or other service charges? | | | |
| Are commissions not paid out on some products or product categories? | | | We do not pay commission on unsecured loans, 1st mortgages and remortgages, bridging loans or any commercial or development finance. |
| What reasons are commissions declined? |
| Order cancelled | | | Applications are considered cancelled if the client chooses not to go ahead for any reason, we cannot find the right lender for them, we cannot make contact with them after repeated attempts (phone, email and SMS), or we suspect fraud. |
| Item was returned | | | |
| Customer failed credit check | | | |
| Breach of programme terms and conditions | | | |
| Duplicate order | | | |
| Item was out of stock | | | |
| Other | | | |
