| Does the transaction value that commissions are paid on include VAT / sales tax? |  |  | |
| Does the transaction value that commissions are paid on include delivery charges? | | | |
| Does the transaction value that commissions are paid on include credit card fees? |  |  | |
| Does the transaction value that commissions are paid on include gift wrapping or other service charges? | | | |
| Are commissions not paid out on some products or product categories? | | | |
| What reasons are commissions declined? |
| Order cancelled | | | Cancellations happen. If a customer wishes to cancel their order before it has been dispatched we will let you know as soon as possible. |
| Item was returned | | | We have a 28 days returns policy. If a customer returns or part returns an order we will let you know as soon as possible. If an order is part returned we will adjust your commission payable manually to reflect the updated sales total. |
| Customer failed credit check | | | Unfortunately fraud happens in the world of e-commerce. If an order fails our internal checks we will let you know as soon as possible along with your commission ad |
| Breach of programme terms and conditions | | | As per our terms and conditions we reserve the right to withhold any commission(s) that we feel may be in breach. If this is the case we will give you ample time/warning to rectify the issue to help avoid the same issues occurring again in the future |
| Duplicate order | | | A very rare occurrence but this does happen. If a duplicate order occurs we will let you know of the commission changes as soon as possible |
| Item was out of stock | | | We are busy and so is our inventory. 99% of the time everything runs smoothly although stock errors may occur meaning we oversell on an item(s). If this is the case an order and its commissions may be adjusted/ cancelled to reflect changes in a sale value |
| Other | | | |
