| Does the transaction value that commissions are paid on include VAT / sales tax? |  |  | |
| Does the transaction value that commissions are paid on include delivery charges? |  |  | |
| Does the transaction value that commissions are paid on include credit card fees? | | | |
| Does the transaction value that commissions are paid on include gift wrapping or other service charges? | | | |
| Are commissions not paid out on some products or product categories? | | | See our general program conditions |
| What reasons are commissions declined? |
| Order cancelled | | | If the customer cancels the order or does not arrive (No-Show) |
| Item was returned | | | |
| Customer failed credit check | | | A commission will be paid if the hotel has paid a commission to HRS for the booking made. |
| Breach of programme terms and conditions | | | See our general program conditions |
| Duplicate order | | | |
| Item was out of stock | | | |
| Other | | | See our general program conditions |
