Does the transaction value that commissions are paid on include VAT / sales tax? | | | |
Does the transaction value that commissions are paid on include delivery charges? | | | |
Does the transaction value that commissions are paid on include credit card fees? | | | |
Does the transaction value that commissions are paid on include gift wrapping or other service charges? | | | N/A |
Are commissions not paid out on some products or product categories? | | | |
What reasons are commissions declined? |
Order cancelled | | | |
Item was returned | | | |
Customer failed credit check | | | |
Breach of programme terms and conditions | | | |
Duplicate order | | | If the order is duplicated and cancelled it would not be paid, if it was a repeat order it would be allowed. |
Item was out of stock | | | Live stock system from warehouse to website to stop this issue. |
Other | | | Transactions using a voucher code that was not communicated through the affiliate channel will be declined. |