About Marks and Spencer
M&S are one of the UK's top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products, totalling over 30,000 items.
Product lines include, Womenswear, Menswear, Lingerie, Kidswear, Home Furniture, Flowers and Gifts, Food to Order and Wine.
Creative and text links are regularly updated in line with promotions and seasonal events, and we also provide a regularly updated product feed.
Commissions
M&S offer all voucher code directory websites and cashback/loyalty websites 2% commission.
M&S offer all other affiliate partners 5% commission.
Commission is rewarded on the following product categories: Womenswear, Menswear, Lingerie, Kidswear, Home Furniture, Flowers and Gifts and Wine.
Please note commissions will not be paid on the following: Made to Measure Shirts, Marks and Spencer Energy, Marks and Spencer Money, Marks and Spencer Travel Money, Marks and Spencer Travel Insurance, Gift Cards/Gift Vouchers, Gift Experiences
Tenancy Payments:
Affiliates must raise any queries over missing tenancies, bonuses or transactions with Awin and/or M&S within 6 months of the transaction date or start of the tenancy period. Any queries raised after this time will not be paid out.
Cookie Period
M&S offer a 30 day cookie period to content and social partners.
Incentive publishers run on a 7 day cookie period..
PPC Restrictions
Publishers may not bid on any brand terms, brand + generic, misspells or any other variation of the brand including but not limited to: marks and spencer, M&S, M and S, marksandspencer.com
All publishers must negative match all Marks and Spencer brand terms, misspells and variations.
Banners & Creative
Publishers must use creative supplied directly through the network. Any banners being used must be served from the network and not hardcoded into the site.
Affiliates
M&S do not allow toolbar affiliates onto their programme.
M&S do not allow Subnetwork affiliates onto their programme.
M&S do not allow private We Chat promotion on affiliates joined to their programme.
As of January 2017 we now require publishers to drive at least 20 clicks a month for the M&S programme to ensure we have an engaged and active publisher base. We will be reviewing publisher performance on a monthly basis and conducting regular programme audits to understand performance, and we will also reach out to publishers to help optimise their activity where we can. If you would like to work more closely with us or see how we can help you optimise your performance then please do email us at uk-marksandspencer@awin.com and we will be happy to help.
We request full transparency from all publishers. This includes clear click ref and referral data. If this can't be supplied we will request weekly reporting sent direct to support and inform.
Voucher Codes
Affiliates may only promote codes that are provided through the M&S affiliate programme, either through the interface or directly from M&S Affiliate Manager.
M&S reserves the right to withhold payment of commission if unauthorised voucher codes are used in an affiliate sale. We appreciate that consumers may use voucher codes that they have found via a site other than that which is awarded the sale and this will be investigated before decisions on commission payment are made. Any affiliate found to be displaying unauthorised codes may also have their commission set to zero until the code(s) are removed.
Voucher code terms and conditions must be clearly displayed onsite, any affiliate found promoting codes which do not have the clearly marked T&Cs available may have their commission set to zero until the T&Cs are visible.
Where voucher codes are issued with an expiry date this should be clearly displayed and codes should be removed or explicitly marked as expired after this date unless you are advised otherwise. Any affiliates displaying expired codes without marking them as being expired may be suspended from the programme. Please also ensure that you observe the IAB voucher code best practice guidelines.
Cashback
Cashback orders are not valid where a staff discount has been redeemed.
Productfeed
The M&S feed is run via Goldenfeeds. This is made available through your Affiliate Window account as well as via the EasyFeed Platform (see link below).
http://easyfeed.goldenfeeds.com
Affiliates are required to fill in log in details before being provided access to the Easyfeed platform. If you have any questions regarding the M&S feed, please feel free to get in touch with the M&S Account Manager or email Goldenfeeds at easyfeed@goldenfeeds.com.
Payment
Your commission will be paid to you monthly, any queries regarding when you will receive this payment should be directed to uk-marksandspencer@awin.com. Please note that we validate sales after 35 days (full price) and 14 days (Sale) returns window has passed, so the earliest you will see a tracked sale either approved or declined is around 90 days after the sale date. The payment of the commission will then be dependent on the time of the month that the sale is validated, and also on the payment status of the M&S programme.
UPDATE****
Any full price items purchased from 12 October and 24 December 2023 can be returned up until Monday 28 January 2024. Items purchased from 25th December 2023 onwards will fall under the usual 35-day refunds policy’. This will effect Validations and commission payments.
Transaction Queries
For any sales purchased through a cashback site where the sale has either not tracked into a customer's cashback account or has tracked through at the wrong amount, transaction queries can be raised through the relevant cashback partner. The customer will have 6 months from the purchase date to raise a transaction query, and any transaction queries raised after the 6 month period will not be considered.
Google Shopping & PLA Activity
With the recent ruling against Google in the EU, Google Shopping has undergone changes to allow for more competition amongst Comparison Shopping Services, otherwise known as CSS. Any bidding on Marks & Spencer products against Google and other competitors in this space will receive 0% CPA.
If you wish to run any Google Shopping or PLA activity, please contact us first. Any affiliate seen to run Google Shopping or PLA activity on brand terms without permission will receive 0% CPA until the matter is resolved.
Other Affiliate Programes
M&S cards and stationary are tracked through the M&S Personalised programme click here to join.
Please note that the M&S programme is linked to the M&S Personalised Cards programme - so affiliates are able to earn commission through all programmes.
Irish transactions are tracked through the M&S Ireland affiliate programme click here to join.
Feedback support
If you have any questions or suggestions about the programme we would be happy to hear from you. Please contact uk-marksandspencer@awin.com with your comments.
