| Does the transaction value that commissions are paid on include VAT / sales tax? |  |  | |
| Does the transaction value that commissions are paid on include delivery charges? | | | |
| Does the transaction value that commissions are paid on include credit card fees? | | | |
| Does the transaction value that commissions are paid on include gift wrapping or other service charges? | | | |
| Are commissions not paid out on some products or product categories? | | | |
| What reasons are commissions declined? |
| Order cancelled |  |  | The customer cancelled their order before dispatch or fulfilment, therefore no completed sale took place. |
| Item was returned | | | The customer returned the item within the returns period and the sale was refunded. |
| Customer failed credit check | | | The transaction could not be completed following the payment provider's credit or fraud checks. |
| Breach of programme terms and conditions | | | The publisher did not comply with the Ella & Faith London Affiliate Programme Terms or Awin policies. |
| Duplicate order | | | Duplicate transaction recorded. Commission is only payable on one valid completed order. |
| Item was out of stock | | | The order could not be fulfilled because the item became unavailable before dispatch and the sale was cancelled or refunded. |
| Other | | | The item became unavailable before fulfilment and the order was cancelled or refunded. |
