| Does the transaction value that commissions are paid on include VAT / sales tax? |  |  | |
| Does the transaction value that commissions are paid on include delivery charges? | | | |
| Does the transaction value that commissions are paid on include credit card fees? | | | |
| Does the transaction value that commissions are paid on include gift wrapping or other service charges? | | | |
| Are commissions not paid out on some products or product categories? |  |  | Gift cards earn 0% commission. Sale or markdown items discounted more than 20% off MSRP earn a reduced rate of 5% via a separate commission group. |
| For what reasons are commissions declined? |
| Order canceled | | | Commission is reversed if the customer cancels the order before fulfillment, or if we cancel the order due to fraud screening, payment failure, or address verification failure. |
| Item was returned | | | All returns within our 30-day satisfaction guarantee window result in commission reversal on the returned items. Partial returns reverse commission proportionally to the returned amount. |
| Customer failed credit check | | | Applicable to orders placed via Buy-Now-Pay-Later providers (Shop Pay Installments, Affirm, Klarna, etc.) where the financing provider subsequently declines the customer. The order is treated as canceled and commission reversed. |
| Breach of program terms | | | Commission is reversed on any sale traced to a violation of program terms — unauthorized PPC, brand bidding, voucher misuse, brand-guideline violations, or incentivized traffic. Repeat violations result in removal. |
| Duplicate order | | | Where a customer places duplicate orders within a short window (typically under 24 hours) and one order is voided or refunded as a duplicate, commission on the voided order is reversed. |
| Item was out of stock | | | Applicable only where an item becomes unavailable after checkout — e.g., custom diamond settings, made-to-order pieces, or limited-edition designs — and the order cannot be fulfilled. The order is refunded and commission reversed. |
| Other | | | Additional decline reasons: fraudulent transactions, payment chargebacks, address verification failures, orders shipped outside our serviceable region, and orders flagged for manual review that do not ship. |
