Default commission rate of 3% for new and returning customers, paid after 35 day returns window has closed and the sale has been approved.
Voucher codes: Are only valid on full priced product sales and not on gift cards
Returns policy:
Terms of use: The following Terms apply to your use of the Truly Website.
TRULY MAY SUSPEND OR WITHDRAW THE WEBSITE
The Website is directed to people residing in the United Kingdom. Truly does not warrant or represent that content available on or through the Website is appropriate for use or available in other locations.
YOU MUST KEEP YOUR TRULY WEBSITE ACCOUNT DETAILS SAFE
HOW YOU MAY USE MATERIAL ON THE WEBSITE
Truly is the owner or the licensee of all intellectual property rights in the Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from the Truly Website for your personal use and you may draw the attention of others within your organisation to content posted on the Website.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Truly’s status (and that of any identified contributors) as the authors of content on the Website must always be acknowledged.
You must not use any part of the content on the Website for commercial purposes without obtaining a licence to do so from Truly or its licensors.
If you print off, copy or download any part of the Website in breach of these Terms, your right to use the Website will cease immediately and you must, at Truly’s option, return or destroy any copies of the materials you have made.
RELIANCE OF INFORMATION ON THE WEBSITE
The content Truly places on the Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Website.
Although Truly, its employees, agents and contractors make reasonable efforts to update the information on the Website, Truly makes no representations, warranties or guarantees, whether express or implied, that the content on the Website is accurate, complete or up to date.
Nothing in this section excludes or otherwise limits Truly’s liability for fraud or fraudulent misrepresentation.
TRULY IS NOT RESPONSIBLE FOR WEBSITES IT LINKS TO
Where the Website contains links to other websites and resources provided by third parties, these links are provided for your information only. Truly has no control over those resources, and such links should not be interpreted as approval by Truly of those linked websites or of any information you may obtain from them.
THE TRULY WEBSITE IS DIRECTED TO UK USERS
The Website is directed to people residing in the United Kingdom. Truly does not warrant or represent that content available on or through the Website is appropriate for use or available in other locations.
TRULY IS NOT RESPONSIBLE FOR WEBSITES IT LINKS TO
Where the Website contains links to other websites and resources provided by third parties, these links are provided for your information only. Truly has no control over those resources, and such links should not be interpreted as approval by Truly of those linked websites or of any information you may obtain from them.
RULES ABOUT LINKING TO THE WEBSITE
You may link to the Website home page, provided you do so on a website that is owned by you, in a way that is fair and legal and does not damage Truly’s reputation or goodwill or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement with Truly where none exists, and Truly reserves the right to withdraw linking permission without notice.
The website in which you are linking must comply in all respects with the Truly Website content standards set out below.
UPLOADING CONTENT TO THE TRULY WEBSITE
Whenever you make use of a feature that allows you to upload content to the Website, or to make contact with other users of the Website, you must comply with Truly’s Website content standards detailed below.
Any content you upload to the Truly Website will be considered non-confidential and non-proprietary.
Where you provide a customer review to Truly or otherwise respond to a customer survey or provide any other opinion related to Truly or its business, Truly may use some or all of the contents of your review, response and opinions for marketing or any other purpose. By submitting a customer review, responding to a survey or otherwise expressing an opinion to Truly you: (i) grant to Truly an irrevocable right to use the same for any purpose; and, (ii) agree to comply with the Truly Website Content Standards. Where Truly uses any review or other material provided by you, Truly will use it on an anonymised basis.
You agree that Truly has the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to the Website constitutes a violation of their intellectual property rights, or of their right to privacy or is otherwise in breach of applicable laws.
You irrevocably agree that Truly has the right to remove any posting you make on the Website if, in Truly’s opinion, your post does not comply with Truly’s Website content standards.
You are solely responsible for securing and backing up your content.
TRULY WEBSITE CONTENT STANDARDS
Truly’s Website content standards apply to any and all material which you contribute to the Truly Website, and to any interactive services associated with it.
You must comply with, and adhere to, Truly’s Website content standards at all times.
A contribution to Truly’s Website must be accurate (where it states facts), genuinely held (where it states opinions), and comply with applicable law.
A contribution must not:
• be defamatory, obscene, offensive, hateful or inflammatory;
• promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
• infringe any copyright, database right or trade mark of any other person;
• be likely to deceive any person;
• breach any legal duty owed to a third party, or be in contempt of court;
• impersonate any person, or misrepresent your identity or affiliation with any person;
• give the impression that the contribution emanates from Truly, if this is not the case;
• contain any advertising or promote any services or web links to other sites; or
• breach any applicable laws.
USER-GENERATED CONTENT IS NOT APPROVED BY TRULY
The Website may include information and materials uploaded by other users of the Website, which have not been verified or approved by Truly. The views expressed by other users of the Truly Website may not, therefore, necessarily represent views or values of Truly.
If you wish to complain about information and materials uploaded by other users to the Website please contact Truly via email at help@truly.co.uk.
HOW TRULY MAY USE YOUR PERSONAL INFORMATION
Truly will only use your personal information in accordance with the terms of its Privacy Policy.
PROHIBITED USES OF THE TRULY WEBSITE
You may use the Website only for lawful purposes and in accordance with applicable laws. You may not use the Website:
• to send, knowingly receive, upload, download, use or re-use any material which does not comply with Truly’s Website content standards set out above;
• to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); or
• to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You also agree:
• not to reproduce, duplicate, copy or re-sell any part of the Website in contravention of this policy; and
• not to access without authority, interfere with, damage or disrupt any part of the Website, including the equipment it is stored on, or software used to provide it.
RIGHTS YOU ARE GIVING TRULY TO USE MATERIAL YOU UPLOAD
You retain all of your ownership rights in your content, but when you upload or post content to the Website, you grant to Truly a royalty-free, irrevocable, perpetual licence to use, store and copy such content in any way whatsoever, and make it available to third parties.
TRULY IS NOT RESPONSIBLE FOR VIRUSES AND YOU MUST NOT INTRODUCE THEM
Truly does not guarantee that the Website will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access the Website. You should use your own virus protection software.
You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored/hosted or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under applicable laws. Truly will report any such breach to the relevant law enforcement authorities and will further co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.
TRULY’S RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
IN NO EVENT SHALL TRULY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE AMOUNTS PAID BY YOU FOR THE PRODUCTS SOLD TO YOU THROUGH THE WEBSITE.
Truly does not exclude or limit in any way its liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
Please note that Truly only provides its Website for domestic and private use. You agree not to use the Website for any commercial or business purposes, and you further agree that Truly has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products or services to you, which will be set out in Truly’s Terms and Conditions of Sale that apply at your time of purchase.
TRULY TERMS OF USE - LEGAL STUFF
These Terms, their subject matter and their formation, are governed by English law (including in relation to non contractual matters). You and Truly both agree that the courts of England and Wales will have exclusive jurisdiction (including in relation to non contractual matters) except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
In the unlikely event that you have a complaint regarding these Terms, please email help@truly.co.uk or write to Truly at, Truly, Network House, Third Avenue, Globe Park, Marlow, Buckinghamshire, United Kingdom, SL7 1EY. You can also write to Truly at:
Truly Group Limited t/a “Truly”
Network House,
Third Avenue,
Globe Park,
Marlow,
Buckinghamshire,
United Kingdom,
SL7 1EY
TRULY TRADE MARK IS REGISTERED
“TRULY” is a registered trade mark of Truly Group Limited. You are not permitted to use the “TRULY” mark without Truly’s prior approval in writing.
TRULY MAY MAKE CHANGES TO THESE TERMS AND ITS WEBSITE
Truly may update and change its Website from time to time to reflect changes to its products, services and to meet its users' needs and own business priorities.
Consequently, Truly amends these Terms from time to time. Every time you wish to use the Website, please check the Terms available on the Website at that time to ensure you understand the terms that apply at that time.
Cookie Policy: Truly’s Website uses cookies to distinguish you from other users of the site. This helps Truly to provide you with a good experience when you browse its site and allows Truly to improve its site. By continuing to browse the Website you consent to Truly’s use of cookies.
WHAT COOKIES DOES TRULY USE?
| Cookie Name | Who Sets The Cookie | Retention | Purpose |
| _fbp | Facebook | 3 months | Cookie is placed by Facebook to track visits across websites. |
| _gid | Google | 1 days | Cookie is placed by Google Analytics to count and track pageviews. |
| _gat | Google | 1 minutes | Cookie is placed by Google Analytics to filter requests from bots. |
| _ga | Google | 1 years | Cookie is set by Google Analytics |
| _ga_BKTLXXV4R1 | Google | 1 years | Cookie is set by Google Analytics |
| _gat_gtag_UA_113858670_1 | Google | 1 minutes | Cookie is set by Google Analytics |
| _ga_W3KZEX7T36 | Google | 1 years | Cookie is set by Google Analytics |
| _ga_EMLRX41E2C | Google | 1 years | Cookie is set by Google Analytics |
| _gcl_au | Google | 3 months | Cookie is placed by Google Tag Manager to track conversions. |
| test_cookie | Google | 15 minutes | To measure the visitors’ actions after they click through from an advert. Expires after each visit. |
| __kla_id | Klaviyo | 1 years | Tracks when someone clicks through a Klaviyo email to your website. |
| _pinterest_ct_ua | Pinterest | 1 years | Used to group actions across pages. |
| _pin_unauth | Pinterest | 1 years | Used to group actions for users who cannot be identified by Pinterest. |
| secure_customer_sig | Shopify | 1 years | Used in connection with customer login. |
| localization | Shopify | 1 years | Shopify store localization |
| cart_currency | Shopify | 2 Session | The cookie is necessary for the secure checkout and payment function on the website. This function is provided by shopify.com. |
| _tracking_consent | Shopify | 1 years | Tracking preferences. |
| _cmp_a | Shopify | 1 days | Used for managing customer privacy settings. |
| shopify_pay_redirect | Shopify | 1 hours | The cookie is necessary for the secure checkout and payment function on the website. This function is provided by shopify.com. |
| keep_alive | Shopify | 30 minutes | Used in connection with buyer localization. |
| wpm-test-cookie | Shopify | Session | Used to ensure our systems are working correctly. |
| wpm-test-cookie | Shopify | Session | Used to ensure our systems are working correctly. |
| wpm-test-cookie | Shopify | Session | Used to ensure our systems are working correctly. |
| _shopify_essential | Shopify | 1 years | Used on the accounts page. |
| _secure_account_session_id | Shopify | 1 months | Used to track a user's session for new customer accounts. |
| customer_account_locale | Shopify | 1 years | Used in connection with new customer accounts. |
| device_id | Shopify | 1 years | Session device identifier to help prevent fraud. |
| _identity_session | Shopify | 1 years | Contains the identity session identifier of the user. |
| device_fp_id | Shopify | 1 years | Device fingerprint identifier to help prevent fraud. |
| _pay_session | Shopify | Session | The Rails session cookie for Shopify Pay |
| auth_state_01J8M935E2MCCNCS2P35CJD85W | Shopify | 25 minutes | |
| auth_state_01J8M9356NVSM04SXEYJRF2JMH | Shopify | 25 minutes | |
| auth_state_01J8M93AV0SGVNJY0S5RZ74V2Q | Shopify | 25 minutes | |
| auth_state_01J8M93B18GM3G62P78HM08ZY7 | Shopify | 25 minutes | |
| _shopify_y | Shopify | 1 years | Shopify analytics. |
| _orig_referrer | Shopify | 2 Session | Tracks landing pages. |
| _landing_page | Shopify | 2 Session | Tracks landing pages. |
| _shopify_s | Shopify | 30 minutes | Shopify analytics. |
| _shopify_sa_t | Shopify | 30 minutes | Shopify analytics relating to marketing & referrals. |
| _shopify_sa_p | Shopify | 30 minutes | Shopify analytics relating to marketing & referrals. |
| _shopify_s | Shopify | Session | Shopify analytics. |
| _shopify_s | Shopify | Session | Shopify analytics. |
| _shopify_y | Shopify | 1 years | Shopify analytics. |
| _shopify_s | Shopify | 30 minutes | Shopify analytics. |
| _shopify_y | Shopify | Session | Shopify analytics. |
| ar_debug | Teads | 1 years | Checks whether a technical debugger-cookie is present. |
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, which Truly has no control over. These cookies are likely to be analytical/performance cookies or targeting cookies.
Analytics. We may also use Google Analytics and other service providers to collect information regarding visitor behavior and visitor demographics on our Services. Some of our analytics partners may include:
- Google Analytics. For more information about how Google uses your data (including for its own purposes, e.g., for profiling or linking it to 3 other data), please visit Google Analytics’ Privacy Policy. To learn more about how to opt out of Google Analytics’ use of your information, please click here.
- Twitter Advertising. For more information about Twitter uses your data, please visit Twitter’s Privacy Policy.
- Facebook Connect. We use Facebook Connect to allow you to interact with our website using your Facebook account. For more information about what information Facebook collects, please visit the Meta Privacy Policy. You can also object to the collection of your data by a Facebook pixel, or to the use of your data for the purpose of displaying Facebook ads by contacting the following address while logged into your Facebook account:https://www.facebook.com/settings?tab=ads
- TikTok Analytics. For more information about the information TikTok collects about you, please visit TikTok’s Privacy Policy.
