| Does the transaction value that commissions are paid on include VAT / sales tax? |  |  | |
| Does the transaction value that commissions are paid on include delivery charges? | | | |
| Does the transaction value that commissions are paid on include credit card fees? | | | |
| Does the transaction value that commissions are paid on include gift wrapping or other service charges? | | | |
| Are commissions not paid out on some products or product categories? | | | |
| What reasons are commissions declined? |
| Order cancelled |  |  | If an order is cancelled before dispatch, the transaction will not be eligible for commission. |
| Item was returned | | | If a customer returns an item within the refund period, the corresponding commission will be reversed. |
| Customer failed credit check | | | |
| Breach of programme terms and conditions | | | Transactions that violate Told London’s affiliate programme policies—such as unauthorised PPC activity, misuse of discount codes, or misleading promotions—will not be eligible for commission. |
| Duplicate order | | | If a customer accidentally places multiple identical orders and requests a cancellation for one or more of them, the commission for the cancelled transactions will be declined. |
| Item was out of stock | | | |
| Other | | | Transactions identified as fraudulent or self-referrals will not be eligible for commission. Affiliates must not place orders for personal use through their own tracking links. |
