| Does the transaction value that commissions are paid on include VAT / sales tax? |  |  | |
| Does the transaction value that commissions are paid on include delivery charges? | | | |
| Does the transaction value that commissions are paid on include credit card fees? | | | |
| Does the transaction value that commissions are paid on include gift wrapping or other service charges? | | | |
| Are commissions not paid out on some products or product categories? | | | |
| For what reasons are commissions declined? |
| Order canceled |  |  | The customer cancelled the order before dispatch, and no payment was completed. |
| Item was returned | | | The customer returned the product for a refund; therefore, no commission is eligible.
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| Customer failed credit check | | | The customer did not pass the credit verification, and the order was declined or not processed. |
| Breach of program terms | | | The sale was generated in breach of programme rules, such as prohibited PPC behavior, coupon misuse, or other violations. |
| Duplicate order | | | The order is a duplicate transaction, likely placed by mistake or repeated within a short time frame. Only the first eligible order qualifies for commission.
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| Item was out of stock | | | The order could not be fulfilled due to lack of inventory; no payment was processed. |
| Other | | | Please contact us with full details for review if your commission has been declined for another reason. |
