| Does the transaction value that commissions are paid on include VAT / sales tax? |  |  | |
| Does the transaction value that commissions are paid on include delivery charges? | | | |
| Does the transaction value that commissions are paid on include credit card fees? | | | |
| Does the transaction value that commissions are paid on include gift wrapping or other service charges? | | | |
| Are commissions not paid out on some products or product categories? |  |  | Commission is NOT paid on:
- Gift cards
- Taxes, shipping, duties
- B2B/wholesale/quoted orders
- Clearance or markdown items (where stated in Awin) |
| For what reasons are commissions declined? |
| Order canceled | | | If the customer cancels their order before shipment or within the cancellation period, commission will not be paid. |
| Item was returned | | | If the customer returns the item for a refund (partial or full), commission will not be paid. Applies to both individual returns and bulk returns. |
| Customer failed credit check | | | If the customer's credit card or payment method fails verification, or if the transaction is flagged as high risk by our payment processor, commission will not be paid |
| Breach of program terms | | | Violation of programme terms (e.g., unauthorized brand bidding, coupon use, forced clicks, cookie stuffing, pop-ups, misleading ads) may result in commission decline, suspension, or permanent ban. |
| Duplicate order | | | If the same customer places duplicate orders for the same product (accidentally or intentionally), commission will be paid only once. Duplicate or test orders will not qualify for commission. |
| Item was out of stock | | | If the ordered item is out of stock and the order cannot be fulfilled, or if the order is cancelled due to stock unavailability, commission will not be paid. |
| Other | | | Fraudulent transactions, chargebacks, unauthorized coupon use, traffic violations (brand bidding, forced clicks), publisher self-referrals, bulk orders, and untrackable transactions. |
