E.ON Next is a significant player in the UK energy market, focusing on providing energy solutions to residential and business customers. Here's a summary of key aspects:
Focus on Customers:
Dedicated Energy Specialists: E.ON Next provides expert support through dedicated Energy Specialists for their customers.
Accessible Account Management: Customers can easily manage their accounts, view and download bills, make payments, submit meter readings, and manage Direct Debits via the E.ON Next app and website.
Support for Vulnerable Customers: The E.ON Next Energy Fund has provided significant support to vulnerable customers.
Customer Satisfaction: Having over 121,000 5-star Trustpilot reviews from satisfied customers.
Various Contact Options: Customers can contact E.ON Next via phone, email (home and business specific). Accessible contact options like SignLive are available for deaf or hard-of-hearing customers.
Help and Support Resources: Their website offers extensive help with bills, meters, tariffs, and support for struggling customers (e.g., Warm Home Discount, grants).
Services:
E.ON Next provides electricity and gas to over 5 million customers in the UK.
