Terms of use
GuateGo is a company that facilitates the acquisition of tickets and experiences while traveling. Therefore, to provide you all the information you need while traveling we have developed the following policies to make your experience better and easy in case you need to cancel or reschedule a trip.
General Terms
During your trip, different changes or inconveniences may arise which are part of your experience (destination changes, schedules changes, change of transport type). GuateGo aims to make your trip as pleasant as possible, but you should keep in mind the following terms when you decide to use our services:
1.1.1 Remember that we are an intermediary between the agency and the client.
1.1.2 There may be delays of 20 to 60 minutes. Remember that several passengers are picked up and passing one by one takes time, BUT you should always be ready.
1.1.3 People who have paid more or less than you can travel on the same bus. The reason for this is that each agency sells its tickets in a different way; GuateGo tries to pay its suppliers in a responsible manner and in accordance with all the tax laws of the countries, and this has a price. However, the attention and service you will receive in GuateGo make everything work well.
1.1.4 If you have forgotten any object, we can hardly find it and return it, but we will try. Remember that you are responsible for your objects.
1.1.5 GuateGo is not responsible for any changes to company schedules or dates. In case of any change, you will be notified by email.
1.1.6 GuateGo is exempt from third-party factors that may occur within your trip, being these mechanical malfunctions, roadblocks, accidents, deflated tires, traffic, travel time, earthquakes, human and natural disasters. We can never be held responsible for these incidents and, therefore, we can hardly provide refunds or pay extra costs because of this.
1.1.7 Remember to plan your trip if you are traveling on high Season (Holy week, New Years Eve, Christmas, among others), as the time moving from one place to another and lines in migrations can be longer than the usual, and we are not responsible for delays that may occur because of it.
