Terms and Conditions
These are the terms and conditions of the www.landofrugs.com web site. By placing an order on this website, you are accepting these terms and conditions and you agree to be bound by them.
1.Our Terms and conditions
We reserve the right to update these terms and conditions at any time and without further notice. Please check that you have read and understood our current terms & conditions. Commissioned 02.02.2011, last updated 12.12.2019.
These terms and conditions relate only to www.landofrugs.com
To shop with us, you need to be at least 16 Years old and have full authorisation to use the relevant payment methods chosen to purchase your order.
2.Placing an order
You may place an order with us either by adding goods to your shopping basket and completing the checkout procedure or by placing an order with us over the telephone. In both cases you will have the opportunity to check that the details of your order are correct.
Please double check that you have provided all of the correct details, if any information is incorrect, we cannot guarantee that you will either receive your notification if you email address is incorrect OR that we can deliver your rug within the prescribed time frames if your address is wrong OR that you will receive delivery information if your contact information is correct.
By placing an order with Land of Rugs Online Ltd, you agree to our Terms and Conditions, these are important for both the customer and to us.
After an order has been placed, you agree to receive Marketing Emails, Newsletters and exclusive offers – Welcome to the club! We wont spam you like some companies do with hundreds of emails! You always have the option to unsubscribe from our emailing lists and are not tied into anything by continuing without unsubscribing.
All orders are subject to availability. From time to time technology can fall down – we do our upmost and work very closely with our suppliers to ensure all stock quantities shown on our site is accurate. If there are any problems with your order, we will notify you as soon as we become aware.
Please note that if you have not selected the correct address upon ordering from our website or have purposely manipulated your address details to avoid any delivery charges, we reserve the right to cancel your order at any time. We will usually stipulate what additional charges need to be made to us in full payment prior to shipping your order. As per this clause, if you have not responded to our communication attempts within 10 working days, we reserve the right to cancel your order.
Any orders received by Land of Rugs that are held for further authentication by your bank / merchant may delay the delivery time frames state at point of purchase.
Any orders placed using forms of credit such as 'Buy Now Pay Later' are subject to your agreements with such third party merchants. Land of Rugs hold no responsibility for payment arrangements or agreements, this is your sole responsibility as the account holder.
As part of our relationship with Klarna, please read carefully their privacy policy notice below along with how we may handle your information provided: In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.
3.Confirmation of order
You will receive an order acknowledgement by email and/or by post. When you receive this, please check once again that your order details are correct. Please contact us immediately if there are any discrepancies.
We will advise you by email or telephone if there are any difficulties processing your order, for example, where:
The goods are incorrectly described or priced, or
The goods are no longer available, or
we are experiencing problems processing your payment.
4.Processing payment
We may process payment for your order immediately or at any time prior to dispatch, at our discretion.
If we believe your order to be fraudulent, we reserve the right to cancel your order and refund ONLY to the payment used.
PayPal can sometimes place your payment under review, this can stay in the status for a number of days whilst they conduct their investigations where caution is required. This is outside of our parameters and would advise you to contact PayPal if you have any concerns. Please note, this can simply be down to the name of the rug or as in depth as suspected fraud.
5.Discount Codes
We like to spoil our customers by offer exclusive deals and discounts. We may offer special codes to you which will be clearly stated to you on our website OR an external site via one of our partners.
You may only use ONE discount code per purchase. The terms of the discount and its timeframe for how long it is available to you will be stipulated on the website.
We reserve the right to refuse a discount whereby an error may have occurred, this includes cancelling an order.
6.Prices and VAT
All prices include VAT at the current rate of 20% where applicable.
Prices may be changed at any time and all orders are processed at the current rate of VAT as displayed on www.landofrugs.com at the time the order is placed.
7.Delivery
We offer FREE DELIVERY to UK mainland addresses only; with the exception of some regions. Please visit our delivery page for further information. This is inline with the additional charges that the courier applies. Please note that you are paying for the ADDITIONAL costs incurred to us.
For current delivery charges to offshore locations please visit our delivery page.
Delivery costs to international locations are calculated at the checkout. You are also able to email us for quotes prior to placing an order for international shipments. Note overseas orders may need to be invoiced via Pro-forma.
All overseas orders outside of the United Kingdom are sent DDU which means any customs charges applied by the government concerning the country of which delivery is intended will be payable by the customer, Land of Rugs are not responsible for such charges is applicable.
As soon as your order is ready for dispatch our courier will contact you with tracking details for your order.
We request all shipments to be 'signed for' however, courier services have changed slightly since the outbreak of Covid 19. Whereby an item has been delivered and gps tracking or an image with the item at your premises / residence is provided by the courier, we accept no liability to any items whereby a a claim is made of non receipt. We may raise the queries directly via the courier company. You can also take this up directly with the courier company via the relevant courier companies website / contact details.
If you request your order is to be left in a secure location / safe place, this must be done so in writing to help@landofrugs.com. PLEASE BE AWARE THAT WE WILL NOT ACCEPT RESPONSIBILITY FOR DAMAGED OR MISSING ORDERS THAT HAVE BEEN LEFT IN A SECURE LOCATION AT YOUR REQUEST.
We will deliver to an alternative delivery address if specified by you. However, this may slightly delay your order whilst we undertake additional security measures for the prevention of fraud. We do apologise for any inconvenience that this may cause but these procedures are necessary to protect the privacy and security of our customers and products.
We reserve the right to refuse orders we suspect to be fraudulent or suspicious in any respect.
When your rug is dispatched our courier will send you a text message allowing you to track your delivery status (please ensure you leave a mobile number when placing your order online to facilitate this). Once your order is with our couriers, we are reliant on our couriers fulfilling the delivery and therefore cannot be held responsible for any error on their part. On the rare occasion that a delivery date is missed, or a delivery error is made by our courier’s service, please contact the courier directly with your consignment number to resolve any difficulties.
Please note that failed attempts by couriers to deliver goods to you on pre-arranged dates, due to your absence, may result in the return of goods to Land of Rugs. In this circumstance you are liable to incur the cost of any such returns to Land of Rugs.
Please note that where gps tracking or an image with the rug at your premises / residence is provided by the courier, we accept no liability to any items whereby a claim is made of non receipt. We may raise the queries directly via the courier company. You can also take this up directly with the courier company via the relevant courier companies website / contact details.
If you live in flats or tower blocks, third party couriers are often instructed not to carry items up multiple flights of stairs, we therefore recommend for you to meet the courier upon them ringing or pressing your bell / buzzer via the intercom.
Please note that during busy periods or exceptional circumstances (for example lockdowns, courier shortages, extreme weather conditions etc) delays may occur.
Whereby your delivery address is offshore OR remote, some courier companies do not stipulate to sign for when you are not present at the address but will attempt to deliver to a neighbour. Where possible, please provide instructions of your selected neighbour (they must be a direct neighbour).
All international orders outside of the UK are sent DDU (Delivery Duty Unpaid), this mean that the buyer i.e. the customer is responsible for the taxes and duties of your country.+
On all international shipments where by we deliver direct to your address outside of the UK tax will be deducted at the point of our invoice being raised to you. Shipments will not be raised until the invoice is paid in full.
Note that whereby a shipment of an order for overseas addresses has been raised and dispatched, any refusal of delivery / of paying your localised customs charges may incur a deductible charge upon Land of Rugs receiving payable invoices from the courier company.
For any international orders whereby the buyer i.e. the customer collects their rug from our warehouse through sorting their own shipping, VAT will be charged at the UK rates. Any additional handling charges will be the buyers responsibility.
As per clause 6.12, if the courier is found to be at fault with evidence provided of this by; a). you, b). the courier or c). our suppliers, then we will be able to send a replacement to you.
