| Does the transaction value that commissions are paid on include VAT / sales tax? |  |  | n/a |
| Does the transaction value that commissions are paid on include delivery charges? | | | n/a |
| Does the transaction value that commissions are paid on include credit card fees? | | | n/a |
| Does the transaction value that commissions are paid on include gift wrapping or other service charges? | | | n/a |
| Are commissions not paid out on some products or product categories? | | | ScalaHosting will NOT pay commissions for domain and SSL sales, or any other type of sales that are not direct cloud or web hosting services. ScalaHosting will NOT pay commissions for any sales coming from existing customers. |
| For what reasons are commissions declined? |
| Order canceled | | | |
| Item was returned | | | |
| Customer failed credit check | | | |
| Breach of program terms | | | |
| Duplicate order | | | |
| Item was out of stock | | | |
| Other | | | If a transaction is found suspicious, ScalaHosting reserves the right to delay the relevant commission payout until the transaction amount is equal to the commission payout. |
