These Terms of Service (the “Terms”) govern your access to and use of our website www.oberhealth.com (the “Website”) and the products and services offered through the Website (collectively, the “Services”).
By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy, Returns and Exchanges Policy, Shipping Policy, Billing Terms and Conditions, and any applicable product page notices. If you do not agree, please stop using the Services immediately.
Service audience and territory: We serve customers globally. Certain products, regions, or deliveries may be restricted by law, logistics, or compliance. Any limitations will be shown at checkout.
Account Registration and Security
You may create an account via “Login / Register.” You must provide true, accurate, and complete information and keep it up to date.
You are responsible for all activities under your account and must safeguard your credentials. Notify us immediately of any unauthorized use.
We may suspend or terminate accounts that appear compromised, unlawful, or non-compliant as reasonably necessary for security or compliance.
Products and Orders
Self-operated sales: All products sold on the Website are sold directly by us (no affiliate redirects).
Products and pricing: Names, specifications, functionalities, prices, promotions, stock, and delivery times are as shown on product and checkout pages. Information may change or contain errors due to display or supply chain factors; we reserve the right to correct, update, or cancel orders before acceptance to the extent permitted by law.
Order acceptance: After you place an order, you may receive an acknowledgement email. This does not constitute acceptance. Your order is accepted when we dispatch the goods or otherwise expressly confirm acceptance.
Payment: We accept payment methods including, without limitation, PayPal, Visa, MasterCard, Discover, American Express, JCB, and Apple Pay. Currency, taxes, and exchange rates are as shown at checkout.
Gifts and promotions: Offers such as “Free gift with any purchase” are subject to specific rules and may be adjusted or ended at any time. See the applicable offer page for details.
Shipping and Delivery
We ship worldwide. The statement “WORLDWIDE FREE SHIPPING + EASY RETURNS” is general; country-specific shipping fees, timelines, carriers, and restrictions are as set out in the Shipping Policy and at checkout.
Risk of loss: Where permitted by law, risk may transfer to you upon delivery to the carrier. If mandatory consumer law provides otherwise in your jurisdiction, that law will prevail.
Inspection on delivery: Please inspect packages on receipt. If items are missing, damaged, or incorrect, contact us within a reasonable time via “Contact Us.”
Returns and Refunds
We offer “EASY RETURNS.” Eligibility, application steps, deadlines, non-returnable items (for example, opened intimate/medical-use items), responsibility for shipping costs, and refund methods are governed by our Returns and Exchanges Policy.
For returns due to quality issues, please follow the instructions and provide your order number, a description of the issue, and necessary proof.
Medical and Health Disclaimer
As stated on our site: the advice and information provided are not a substitute for medical consultation. If you have questions about treatment for a specific condition, please consult a physician.
Some products (e.g., back braces, posture correctors, drop foot AFOs, CPAP cleaning devices, blood pressure monitors) may be subject to medical device rules that vary by country. Use products in accordance with local laws and instructions, and seek professional guidance where appropriate.
We do not guarantee specific outcomes for any individual; results and user experience may vary.
Acceptable Use
You may not use the Services in any unlawful, infringing, fraudulent, defamatory, harassing, hateful, or discriminatory manner.
Prohibited actions include:
Interfering with or compromising site operation or security;
Unauthorized scraping or crawling;
Reverse-engineering or attempting to access source code (except where permitted by law);
Placing false orders, abusing promotions, resale without authorization, or engaging in improper customs/shipping practices.
Reviews, feedback, and user content must be truthful and lawful and must not infringe any third-party rights. Unless otherwise agreed in writing, you grant us a global, sublicensable, royalty-free license to use, reproduce, adapt, publish, and display such content in connection with the Services.
Intellectual Property
The Website’s text, images, graphics, logos, interfaces, software, and other materials (excluding user and third-party content) are protected by intellectual property laws and owned by us or our licensors.
You may not copy, modify, distribute, publicly display, or exploit them commercially without written authorization. Third-party marks belong to their respective owners and are referenced for identification only.
Data and Privacy (including EU coverage)
We process your personal data in accordance with our Privacy Policy, including account details, order and payment information (sensitive payment data is handled by payment providers), shipping details, customer support records, site analytics and performance cookies, and marketing preferences.
Cookies and tracking: We use necessary and, where applicable, non-essential cookies, pixels, or similar technologies for functionality, analytics, marketing, and attribution. You can manage preferences via your browser and our consent tools. Disabling some cookies may affect functionality.
EU/EEA and UK rights: Under GDPR/UK GDPR, you may have rights to access, rectify, erase, restrict processing, object, data portability, and withdraw consent at any time; you may also lodge a complaint with your local data protection authority.
Legal bases: We typically rely on performance of a contract (order processing and fulfillment), compliance with legal obligations (tax and accounting), legitimate interests (fraud prevention, site security, customer service, product improvement), and your consent (e.g., marketing communications and non-essential cookies).
Sharing: We share data with service providers as necessary to fulfill orders and provide Services (e.g., payments, warehousing and logistics, support tools, hosting and analytics) under appropriate data protection terms.
International transfers: Where EU data is transferred outside the EEA, we use appropriate safeguards (such as the EU Standard Contractual Clauses).
To exercise your rights, contact: service@oberhealth.com. See our Privacy Policy for details.
Compliance and Sanctions
You represent that you are not listed on any applicable sanctions list and will not use the Services for prohibited, sanctioned, or high-risk purposes (including money laundering, terrorist financing, or export-controlled uses).
You must comply with applicable consumer protection, advertising, medical device/import regulations, tax, and customs rules.
Third-Party Services and Links
The Website may contain links to third-party sites or services (e.g., carrier tracking or payment providers). We are not responsible for their content, privacy practices, or security.
Transactions with third parties are between you and those parties and are governed by their terms.
Warranty, Liability, and Risk Notice
Any product warranties are as stated on product pages, packaging, or accompanying documents. If none are specified, statutory warranties and consumer rights under applicable law apply.
To the extent permitted by law, the Services are provided “as is” and “as available.” We make no warranties of any kind regarding the Website or products, whether express or implied, including merchantability, fitness for a particular purpose, non-infringement, uninterrupted access, or error-free operation.
Health-related products entail individual fit and usage risks. Use as directed and, where appropriate, under professional guidance.
Pricing Errors and Other Mistakes
While we strive for accuracy, pricing, stock, or descriptive errors may occur. In the event of an obvious error, we may cancel the order before shipment and issue a full refund, or proceed with your consent on corrected terms.
Suspension and Termination
If you violate these Terms or where reasonably necessary to protect the Website, users, or comply with law, we may restrict, suspend, or terminate your access to all or part of the Services without prior notice and may cancel suspicious orders.
Provisions that by their nature should survive termination (e.g., IP, disclaimers, data and privacy obligations) will continue in effect.
Minors
If you are a minor, you should use the Services and complete purchases only with the consent and supervision of a parent or guardian. Some products may be unsuitable for minors.
Changes to the Terms
We may update these Terms from time to time. Material changes will be notified via the Website or other reasonable means. Updates take effect upon posting. Your continued use of the Services signifies acceptance.
