OVERVIEW
This Affiliate Service Agreement (the "Agreement") is made by and between, and you, as an Affiliate utilizing the ("You", "Your", "Affiliate").
You must agree to abide by the terms and conditions contained in this Agreement in order to participate. Please read this Agreement carefully before registering and using the Service as an Affiliate. By signing up, you indicate your acceptance of this Agreement and its terms and conditions. If you do not accept this Agreement, do not use the AWIN Service as an Affiliate.
If you breach any term of this Agreement, Viator may instantly suspend or terminate your participation in its affiliate program, with no obligation to reinstate your participation.
The following terms apply:
- You may place our banners anywhere on your site as you see fit, or within non-spam emails.
- Adult, hate, or other related sites are not allowed.
- Any page containing our links, banners, or codes must be written in English.
- Affiliates need to get prior approval from Viator before sending out any emails about the program.
- You may place banners or links within your newsletters, in content of your website, or within other web related content.
- NOT ALLOWED: All other uses of banners or links, such as newsgroups, chat rooms, ICQ, message boards, banner networks, hit farms, counters, or guestbooks etc. are NOT allowed.
- NOT ALLOWED: Any placement of creative in a "Desktop" advertising scheme. This includes any and all 3rd party advertising platforms that use a desktop application to display ads in any form.
- NOT ALLOWED: Any display of a merchant window that isn't the result of a direct click by the end-user.
- Failure to abide by these rules could mean the suspension of your collaboration with a complete forfeit of commissions.
- Fraud is a serious offense, and will be treated as such. Fraud is defined as any action that intentionally attempts to create sales, leads, or click-throughs using robots, frames, iframes, scripts, or manually "refreshing" of pages, for the sole purpose of creating commissions. ANY ATTEMPTED FRAUD OR FRAUD WILL RESULT IN MEMBERSHIP TERMINATION AND VOIDED COMMISSIONS.
EMAIL CONTACT
We reserve the right to send emails to you for the purposes of informing you of applicable changes or additions to the Service or related products and services.
CHANGES TO THE SERVICE
We reserve the right to change, modify, add or remove portions of this Agreement at any time and may add to, change, suspend or discontinue any aspect of the Service at any time. In the event of any material change, we’ll notify you via email, newsletter or at least 30 days prior to any such changes taking effect, at which time you may either agree to such changes or withdraw from the Service.
LINKING
- You CANNOT link directly to the Viator sites outside of the AWIN platform.
- If you are creating product links, please be sure to take these from the product feed. Links taken from other sources may result in commissions being declined as they are identified as coming from a different channel. You CANNOT take content directly from Viator, which is not present on the product feed.
- As an Affiliate of the Service, you may place and remove Viator Links on Your site and in acceptable locations.
- You place our banners anywhere on your site as you see fit, or within non-spam emails.
- Adult, Hate, or other related sites are not allowed
- Any page containing our links, banners, or code must be written in English
- Affiliates need to get prior approval from Viator, if they wish to send out any emails about the program.
- NOT ALLOWED: All other uses of banners or links, such as newsgroups, chat rooms, ICQ, message boards, banner networks, hit farms, counters, or guest books etc. are NOT allowed.
- NOT ALLOWED: Any placement of creative in a "Desktop" advertising scheme. This includes any and all 3rd party advertising platforms that use a desktop application to display ads in any form.
- NOT ALLOWED: Any display of a merchant window that isn't the result of a direct click by the end-user.
COOKIES
Viator operates a 30 day-cookie policy, subject to its de-duplication rules (see De-Duplication tab above).
NON-COMMISSIONABLE
- Theme Park Sales
- Virtual Tours
- Travel Agent Bookings
PRIVACY POLICY
Respect the privacy of its users and will not disclose personal information to third parties without the express permission of you and Your Company. If you have any questions please contact affiliationteam@viator.com
ACTIVITIES
1. Pay Per Click search activity
Affiliates ARE NOT PERMITTED to carry out any PPC search activity sending traffic to www.viator.com directly. If an affiliate is found running PPC activity, this may result in them being removed from the program. Any affiliate found running PPC Activity will see their participation terminated immediately and any related commissions voided.
Affiliates also must not send traffic through automatic redirects on a website page.
Affiliates generating traffic to their own sites must also abide by the following rules.
a. Using the Viator brand term in the sub folder of the display URL (eg www.affiliate.com/viator) – NOT ALLOWED
b. Using the Viator brand term in the sub domain of the display URL (eg www.viator.affiliate.com) – NOT ALLOWED
c. Using the Viator brand or a misspelling of the Viator brand in the display URL (eg www.viator.com.) or (www.viatorrcom) – NOT ALLOWED
d. Using the Viator brand in the ad title – NOT ALLOWED
e. Using the Viator brand in the ad text – NOT ALLOWED
f. Bid on the brand term “Viator” – NOT ALLOWED
g. Bid on misspellings or extensions of the brand (eg “Viator, Vaitor, Viatoor, Viator uk, Viatorcom,uk, Viatorcom) – NOT ALLOWED
h. Bid on Viator brand + generic terms (eg “viator tours”, "viator activities") - NOT ALLOWED
i. Advertise as the brand i.e. FB - NOT ALLOWED
j. Bid on the advertisers URL www.viator.com, es.viator.com, viatorcom.de, viatorcom.fr, br.viator.com, viatorcom.nl, viatorcom.se, viatorcom.no, viatorcom.dk, viatorcom.ja or any derivations of the URL – NOT ALLOWED
k. Show adverts on competitors’ brands – NOT ALLOWED
l. Please note affiliates are NOT ALLOWED to bid on any variations of the brand name Viator. Bidding on any suppliers on Viator is also NOT ALLOWED (e.g. Dark Rome)
m. Viator and common misspelling should be added as broad match negative terms to all affiliate paid search campaigns.
2. Advertising as Viator
Publishers are not allowed to do any form of advertising as the Viator brand.
a. Search engine (Google, Bing, Yahoo etc) - NOT ALLOWED
b. FB advertising - NOT ALLOWED
c. TW advertising - NOT ALLOWED
d. Instagram advertising - NOT ALLOWED
e. Pinterest advertising - NOT ALLOWED
3. Discount code / voucher code websites
Viator does NOT ALLOW discount codes to be promoted on their affiliation program. Any affiliate found featuring Viator discount codes on their websites or other related channels i.e. Social media, Emails will see their participation in the Viator program terminated immediately and any related commissions voided.
a. Publishers must not display made up / invented discount codes on their site(s) or display discount codes that were intended for use in other channels or for other online publishers. If you are found doing this, your participation in the Viator program will be terminated immediately and commissions voided.
b. Under no circumstances are publishers allowed to surreptitiously use i-frames to set cookies onto a user’s computer.
c. Discount code and deals publishers are accepted in the program as long as do not promote discount codes.
4. Email Marketing
All email marketing must be signed off by Viator.
Creative
Affiliates may not alter any of the creative made available through the AWIN.com interface. Affiliates are also requested not to hardcode banners into their sites, so updates made to those available through AWIN.com may take immediate effect. If your site requires that banners are hardcoded, please contact the account management team to obtain permission before putting this in place. This will allow us to contact you whenever updates are necessary.
5. Content/Press Releases
All press release content must be signed off by Viator and the AWIN.com management team before going live on any site. Any press information released prior to approval will be asked to be removed.
AFFILIATE PAYMENT
The affiliate commission will be pre-approved after the order has been placed and confirmed by Viator and their supplier. We're able to track all transactions generated from your site, and operate a 365 day payment window. NB: Some products are subject to a confirmation delay as they will require supplier approval. Furthermore, the commission will be paid after the activity / tour / excursion has been completed – a typical Viator customer books 1 month in advance of traveling. If the customer cancels the activity / tour / excursion no commissions will be paid to the affiliate and the sale will be cancelled on the AWIN platform.
Cashback/Points/Miles/Rewards:
- Canceled and/or refunded tours will not be eligible for cashback, points, miles nor rewards
- Cashback, points, miles nor rewards will be paid out on completed tours only and allow for up to 30 days
- Virtual tours are exempt
- Using a promotional/voucher code that has not been approved by Viator will void cashback, points, miles and rewards
- App to app sales are not eligible for cashback, points, miles nor rewards
- Purchases must be made through viator.com in order to be tracked
- Any tours or experiences tracked to the Viator Travel Agent Programme are not eligible for cashback, points, miles nor rewards
- Cashback, points and/or rewards will not be provided if a purchase is made via a Card Linked Offer. A Card Linked Offer is a reward provided by your credit/debit card provider, bank or third party app which rewards for payments made using your credit/debit card. Therefore, you may not receive both cashback, points, or rewards in addition to the Card Linked Offer.
- Complete your purchase in one session. After landing on the Viator website, ensure that you complete your session without navigating through any other links, clearing cookies if necessary. This will ensure that your booking tracks correctly.
