| Does the transaction value that commissions are paid on include VAT / sales tax? |  |  | Paid commissions on the Gross Written Premium (GWP) which includes Insurance Premium Tax (IPT). |
| Does the transaction value that commissions are paid on include delivery charges? |  |  | |
| Does the transaction value that commissions are paid on include credit card fees? | | | |
| Does the transaction value that commissions are paid on include gift wrapping or other service charges? | | | |
| Are commissions not paid out on some products or product categories? | | | |
| What reasons are commissions declined? |
| Order cancelled | | | If the customer cancel their policy within 30 days or is cancelled within the same timeframe due to missed payment then no commissions will be paid on the relevant policy. |
| Item was returned | | | If the customer chooses to cancel their policy within 30 days then no commissions will be paid on the relevant policy. |
| Customer failed credit check | | | |
| Breach of programme terms and conditions | | | |
| Duplicate order | | | |
| Item was out of stock | | | |
| Other | | | |
