Wattbike UK

Wattbike UK

ID | 65182

Summary

Multiple decades of elite training know-how distilled into the world’s best indoor bike trainers. With a mission to improve the performance and health of every athlete in the world, it's the perfect training tool for the home, elite teams, clubs, coaches

Payments

Attribution Period (Cookie Length)

30 Days

Links

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Welcome to Wattbike UK Terms & Conditions.

For full terms of service, see https://wattbike.com/policies/terms-of-service and below.

 

TERMS OF SERVICE

In order to protect your interests, you should read these Conditions carefully before placing an order with us. If you require any changes to these Conditions you should ask us to put these in writing

DEFINITIONS

  1. In these Conditions the following expressions have the following meanings unless inconsistent with the context:
    • ‘Conditions’ — these terms and conditions;
    • ‘Contract’ — any agreement for the sale and purchase of Goods from us to you in accordance with Condition 2.2;
    • ‘Cooling Off Period’ — means as described in Condition 8.3.1;
    • ‘Delivery Address’ — the address for delivery of the Goods within the United Kingdom as set out in the Order Acknowledgment or as may have been agreed between you and us in writing from time to time;
    • ‘Goods’ — all goods supplied by us to you under the Contract;
    • ‘Mainland Great Britain’ — England, Scotland and Wales;
    • ‘Notice of Cancellation’ — any notice of your intention to cancel the Contract provided by you to us in accordance with Condition 8;
    • ‘Order Acknowledgment’ — written confirmation by us of our acceptance of your order;
    • ‘Price’ — the price payable by you for the Goods;
    • ‘Site’ — www.wattbike.com;
    • ‘Working Day’ — any day from Monday to Friday other than a statutory holiday or public holiday in England
    • ‘we’, ‘us’ or ‘our’ — Wattbike Limited, a company registered in England and Wales with company number 5554245 whose registered office is at Vermont House, Unit 5, Nottingham South and Wilford Industrial Estate, Ruddington Lane, Wilford, Nottingham, NG11 7HQ and whose VAT registration number is GB 115081157;
    • ‘you’ or ‘your’ — the person who has accepted these Conditions.
  2. References to any statute or statutory provision include, unless the context otherwise requires, a reference to the statute or statutory provision as modified or re-enacted and in force from time to time and any subordinate legislation made from time to time under the relevant statute or statutory provision.
  3. References to persons include natural persons, firms, partnerships, companies, corporations, associations and organisations (in each case whether or not having separate legal personality).
  4. Words in the singular include the plural and words in the plural include the singular.
  5. Any reference to "writing” includes communications by post, facsimile and e-mail but excludes text messages.
  6. The headings to Conditions do not affect the meaning interpretation of these Conditions.
  7. Any phrase introduced by the term "include”, "including”, "in particular” or any similar expression is illustrative and does not limit the sense of the words preceding that term.

BASIS OF CONTRACT

  1. These Conditions shall apply to the sale by us of all Goods purchased by you.
  2. The contract only applies to Goods purchased in Great Britain, Ireland, South Africa, Sweden, Denmark, Finland and Australia.
  3. Each Contract shall be made when we issue an Order Acknowledgement to you by e-mail and not before.
  4. We shall not be responsible for any promises or claims concerning the Goods which are not made by us, our employees or agents.
  5. Any error or omission in any information or document issued by us shall be liable to correction provided that such correction does not materially affect the Contract.
  6. We may, from time to time and without notice, change the Goods in order to comply with any applicable statutory requirements provided that such changes do not materially affect the nature or the Price of the Goods.
  7. If Goods ordered by you are not available we shall contact you and offer you the option of either ordering alternative Goods or cancelling your order. In the event that we are unable to contact you within 28 Working Days the Contract will be deemed cancelled and any sums you have already paid to us in respect of the Goods shall be refunded to you.
  8. The Wattbike is available for purchase in Great Britain, Ireland, South Africa, Sweden, Denmark, Finland and Australia.

PRICE

  1. The Price to be paid by you is that displayed on the Site as at the time when your order is received by us.
  2. In the event that we discover a genuine error in the Price for the Goods ordered by you as displayed on the Site, we shall notify you as soon as possible providing you the option of either reconfirming the order at the correct Price or cancelling the order. If we are unable to contact you for the purposes of this Condition 3.2 within 10 Working Days or if you fail to either reconfirm or cancel the order within this period, your order shall be deemed cancelled and where you have already made payment for the Goods this shall be refunded to you in full.
  3. All Prices are quoted inclusive of VAT unless otherwise stated.
  4. The costs of standard working day delivery to mainland Great Britain shall be charged in addition to the Price and will be as displayed on the Site at the time your order is received by us. There will be an additional charge for the following;
    1. delivery of any Goods to Delivery Addresses outside mainland Great Britain; and
    2. delivery of any Goods on non-Working Days to any location

PAYMENT

  1. Payment for the Goods shall be due at the time of order placement, payment is to be made by one of the following credit or debit cards: MasterCard, Visa, Maestro, or Solo.
  2. Payments for Goods shall only be accepted in sterling. Unless otherwise agreed in writing any payment received from you in any other currency will not be deemed to be payment for the Goods in question.

PACKAGING

  1. The packaging of the Goods shall be entirely at our discretion. We shall have the right to pack all the Goods in such manner and in such quantities as we think fit and we shall not be obliged to comply with any packaging requests or instructions from you.

DELIVERY

  1. The Goods shall be delivered when they are delivered to the Delivery Address.
  2. We shall reasonably endeavour to deliver the Goods on the date(s) set out in the Order Acknowledgement or as otherwise agreed between you and us in writing or on the phone from time to time ("the Anticipated Delivery Date”), but we shall not be held responsible for any delays in delivery caused by circumstances beyond our reasonable control. If delivery is delayed for more than 30 Working Days you shall be entitled to cancel the Contract and recover your reasonable losses from us.
  3. We shall have the right to deliver Goods in instalments.
  4. If you fail to accept any delivery of the Goods, unless this is due to our fault, we shall be entitled to:
    1. store the Goods until actual delivery and charge you for the reasonable costs of storage (including insurance) and redelivery; and/or
    2. charge you for the wasted delivery costs and any other expenses reasonably incurred by us in respect of each repeat delivery where we or our courier leave the Delivery Address and subsequently return to the Delivery Address with the Goods.
  5. Unless we agree to a longer time period in writing you must advise us of any damage to the Goods which is apparent on delivery or any shortage of the Goods in writing within 7 Working Days following delivery.
  6. On delivery, it is your responsibility to ensure that the total number of packages signed for is the same as the number of packages delivered.
  7. All persons at the Delivery Address shall be deemed to have authority to sign the delivery note issued by us or our courier, which once signed shall be conclusive evidence that delivery has taken place.
  8. Assembled delivery is delivery to door and does not include installation or setup.

RISK AND TITLE OF GOODS

  1. Risk of damage to or loss of the Goods shall pass to you:
    1. at the time of delivery to the Delivery Address; or
    2. if you wrongfully fail to take delivery then risk shall pass to you at the time when we have tendered delivery of the Goods, but you shall not be responsible for any damage to the Goods caused by our negligence.
  2. Ownership of the Goods shall pass to you on delivery.

CANCELLATIONS

  1. Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund - as long as you do this quickly. This right is limited to 30 days from the date you buy your product.
     
  2. If you wish to cancel the Contract you must:
    1. provide us with a Notice of Cancellation;
    2. either arrange for pickup by Wattbike at a price to be quoted on request or return the Goods at your own expense.
    3. keep the Goods in your possession and take reasonable care of them before you return them to us.
  3. Where Condition 8.1 applies, we will, subject to Condition 8.4, refund the price paid for the Goods:
    1. in full, within 30 days from the date of your Notice of Cancellation if your Notice of Cancellation is dated at any time between order placement to 7 Working Days from the day after delivery of the Goods ("Cooling Off Period”); or
    2. in all other cases subject to any deduction made under Condition 8.5 and within a reasonable period from when the Goods are received by us from you.
  4. Where you fail to return the goods to us or where you return the Goods at our expense we shall, where appropriate, be entitled to make our own arrangements for collection of the Goods and shall, in either case, be entitled to deduct the direct costs of collection or return from any refund due to you under Condition 8.3.
  5. Where you fail to:
    1. take reasonable care of the Goods; or
    2. take reasonable care to ensure that we receive the Goods and to see that they are not damaged in transit
  6. We may take legal proceedings to recover any damages, costs or other expenses which we incur as a result. In cases where Condition 8.3.2 applies we shall be entitled to deduct any damages, costs or other expenses reasonably incurred by us from any sums refunded to you.
  7. Contracts may only be cancelled after 30 days from delivery of the Goods with our agreement and on the basis that you will pay to us a sum equivalent to any damages, charges and expenses reasonably incurred by us as a result of the cancellation.

COMPLAINTS, WARRANTIES AND THE RETURN OF GOODS

  1. If you are not entirely happy with your recent experience, please raise a complaint by contacting our [customer service] Team on info@wattbike.com or 0115 945 5450].
    We aim to resolve your complaint as quickly as possible and if we are able to resolve your complaint within [48 hours], we will send you a final response detailing our resolution. If we are unable to provide you with a final response within 7 days, we will send you an email or telephone call explaining the reason for delay and when we expect to issue you with a final response.

    If you are dissatisfied with our response and your agreement is regulated by the Financial Conduct Authority, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge, but you must do so within six months of the date of the final response or 8 week holding letter. Further information and contact details can be found on www.financial-ombudsman.org.uk.
  2. We provide a fully transferable parts only warranty in respect of Goods which are Wattbikes that such Goods will be free from material defects in materials or workmanship for:

NEW WATTBIKES

  1. 6 months from the date of delivery for consumable parts
  2. 1 year from the date of delivery for moving parts and wearing parts
  3. 2 Years from date of delivery for other parts and the Monitor
  4. 5 Years from the date of delivery on the frame

RECONDITIONED WATTBIKES

  1. 6 months from the date of delivery for consumable parts
  2. 1 year from the date of delivery for moving parts and wearing parts
  3. 1 year from date of delivery for other parts and the Monitor
  4. 2 Years from the date of delivery on the frame

CLEARANCE WATTBIKES

  1. 6 months from the date of delivery for consumable parts
  2. 6 months from the date of delivery for moving parts and wearing parts
  3. 6 months from date of delivery for the other parts and the Monitor
  4. 1 year from the date of delivery on the frame

WATTBIKE ATOM

  1. 6 months from the date of delivery for consumable parts
  2. 1 year from the date of delivery for moving parts and wearing parts
  3. 2 Years from the date of delivery for all other parts
  4. 5 Years from the date of delivery on the frame
  5. Wattbike Atom warranty applies to home use only. The warranty on the product will be void if used in a commercial environment
  6. In respect of all other Goods which are not Wattbikes, we shall use our reasonable endeavours to transfer to you the benefit of any warranty or guarantee given to us by the manufacturer.
  7. If you make a claim of damaged or defective Goods under the warranty provided at Condition 9.2 we ask that:
    1. you tell us about any fault or damage as soon as is reasonably possible; and
    2. you give us a reasonable opportunity to inspect the Goods in the same condition as they were after discovery of the defect and at our option either return the Goods to us at your cost or alternatively allow us to collect the Goods, for examination to take place at our premises. The cost of packaging and carriage of Goods returned by you will not be reimbursed by us if the Goods are found to be damaged or defective and you shall be liable to pay us for any reasonable costs incurred by us collecting Goods found not to be defective.
  8. We shall not be liable for any breach of the warranty provided at Condition 9.2 where:
    1. you make further use of the Goods after giving notice to us under Condition 9.4.1;
    2. the defect arises because you have failed to follow our or the manufacturer’s instructions (whether oral or in writing) as to the storage, installation, proper use and maintenance of the Goods; and
    3. you alter or repair the goods without our consent.
  9. Where you have a valid claim in respect of the goods we shall be entitled to:
    1. replace the Goods (or the part in question) found to be defective at our cost however we will not be responsible for the costs of installing any replacement Goods or parts; or
    2. at our option refund to you, the price (or a proportionate part of the price) of the relevant part of the goods found not to conform to warranty.
  10. For the purposes of Condition 9.4.1, we ask you to examine the Goods as soon as is reasonably possible after delivery.
  11. Any parts replaced during a service or repair have a 3-month warranty from the date of service or repair, these will be subject to warranty Conditions in 9.4, 9.5, 9.6 and 9.7.
  12. Subject as expressly provided in these Conditions, all warranties conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law. This Condition 9.8 shall not affect your statutory rights as a consumer.

LIABILITY

  1. Nothing in these Conditions excludes or limits our liability for negligence.
  2. Subject to Condition 10.1 we shall not be liable for any losses under the Contract which:
    1. were not foreseeable to us at the time when the contract was made;
    2. relate to any business undertaken by you; and/or
    3. were not caused by any breach of the Contract by us, our agents or employees.

FORCE MAJEURE

  1. We shall be not liable to you or deemed to be in breach of this Contract by reason of any delay in performing, or any failure to perform, any of our obligations in relation to the Contract, if the delay or failure was due to any cause beyond our reasonable control such as (but without limitation) any strike, lock-out or another form of industrial action, failure of a utility service or transport network, an act of God, war, riot, civil commotion, malicious damage, compliance with any law or government order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of supplier or sub-contractors or inability to obtain materials required for the performance of the Contract.

ASSIGNMENT

  1. We may assign the Contract or any part of it to any person.
  2. You shall not be entitled to assign the Contract or any part of it without our prior written consent which we shall not refuse to give without good reason.

THIRD-PARTY RIGHTS

  1. A person who is not a party to the Contract will not have any rights under or in connection with it by virtue of the Contracts (Rights of Third Parties) Act 1999.

SEVERANCE

  1. If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions shall remain in full force and effect.

WAIVER

  1. If either you or us fail or delay or compromise in exercising a right or remedy under the Contract, the right or remedy is not to be treated as having been waived, restricted or varied and any agreement by either you or us to refrain from exercising a right in one particular instance will not prevent you or us from exercising it in full in the future.

CUMULATIVE REMEDIES

  1. All rights and remedies available to either you or us under the terms of the contract or under the general law are to be cumulative, and no exercise by either you or us of any such right or remedy is to restrict or prejudice the exercise of any other right or remedy granted by the Contract or otherwise available to you or us.

GOVERNING LAW AND JURISDICTION

  1. The Contract shall be governed by the laws of England and Wales and any court proceedings in relation to the Contract are to be brought in the English Courts.

* For a full list of parts and their warranty please see Appendix 1

 

PROMOTIONS

Promotional codes and offers:

  • Can only be applied against items that are listed at full price unless stated otherwise.
  • Can not be combined with other promotional codes.
  • Can not be used in conjunction with any other offer.
  • Can not be redeemed for any cash value.
  • Can not be transferred.

In the event of product returns, refunds will be given for the value of the original purchase, i.e.: With applied discount. Not at the full price of the item. In the event of part of the order being returned, the monetary value returned will be the value of the item/s at the time of the transaction, ie: with discount applied. We reserve the right to change these Terms and Conditions at any time.