All products are sent with tracking enabled via established UK couriers (Evri, Yodel and DPD)
You can trace and track your items via the courier's website and apps.
The courier will text or email you an estimated time of arrival and offer you options to leave parcels in a safe place, with neighbours or at a Pick-up Shop.
Most couriers have arrangements with local shops which allows parcels to be left at more convenient locations to your address if delivery cannot be made to the nominated address first time. The courier will attempt delivery once to your address or nominated safe place before taking goods to the local pick up shop for you to collect at your earliest convenience.
Should a delivery be refused, fail or goods not be collected from the pick-up point within 7 days the goods are returned to us. We will refund goods minus shipping charges and the penalty fee as directly applied by the courier.
The charge for a failed delivery with Evri or Yodel is £9.95.
The charge for a failed delivery with DPD is £16.00.
If your parcel is not with you within 7 days of estimated delivery date, please let us know. We will open a case with the courier on your behalf and offer you a replacement or refund.
Should the original products be subsequently delivered we ask you to contact us and we will arrange for these to be returned to us at our expense. Should you prefer to keep them we may offer them at a discounted rate as a token of our apologies for the delay and inconvenience at managerial discretion.
International Shipping
Due to the complications of brexit customs paperwork and VAT we are sorry to say we are no longer shipping abroad as standard practice. If you do wish to purchase our products and have them shipped to you outside the UK, please contact us at admin@mamabamboo.com to discuss your requirements.
Please be aware that you may be charged customs and duty on entry into your own country. This varies from country to country. Please do check your local customs office for details.
Cancellations
You have the right to cancel your subscription at anytime, however you cannot cancel a specific order once you have received an order confirmation email. This is because your order will be sent to our fulfilment service at the same time and cannot be altered or stopped.
Returns
We will accept any unopened, undamaged goods for a refund or store credit within 21 days of purchase. Unfortunately, we cannot accept returns of opened packs due to hygiene reasons.
We ask that you pay the return shipping cost. We offer a pre-paid label at the cost of £7.95 or you may select to use any other carrier of your choice.
Please go to our Returns Page to complete the online returns process. Here you may choose our pre-paid label or to ship using your own carrier. All returns require an approval reference number. Once a return request has been approved, all returned products must be received within 14 days of the request date.
If a product is unreasonably handled, and therefore damaged, we reserve the right to deduct a reasonable value from the refund amount.
Please note any postage charges incurred when returning items(s) will not be refunded. All returned goods must be accompanied by an order number or returns number.
Mama Bamboo, Company Number - 11267046
