Any item or items returned will be inspected and verified for authenticity. Any items that have been described as new and returned used will not be refunded as item is now in a used state. Any Faulty items can be returned and will be tested to ensure they are faulty. If the item is faulty, the purchaser can have a refund or, if available, a replacement sent without further charges. If buyer has not carried out all necessary checks to ensure that the purchased item fits desired vehicle, as noted in item description or title a refund will be provided minus, postage costs, and admin charges and if sold as new any wear noted will also be deducted from any refund. In order for me to operate a legitimate business i need to operate efficiently. Little time will be given to individuals that wish to use my services for their own personal gain. I will ensure that all 'precautions' are taken when selling items through my ebay account where possible.
Any credit / debit card refunds processed through your Credit / Debit card provider following the sale of goods along with written proof that goods have been sent as per the buyers request and without the returning of the goods along with proof that items have been sent as per purchasers request by the purchasers credit card company will result in purchasers payment method automatically charging sellers company (credit card company via a Charge Back). Norfolk Prestige Car Parts UK Ltd will absolve themselves from any such charge back the, by purchasing goods the seller will have a responsibility to ensure they check any costs or actions required following a purchase from Norfolk Prestige Car Parts UK Ltd. Following the sale and sending of items it is the buyers responsibility to ensure that costs incurred after sale (import duties, customs fees) are paid in accordance with the relevant countries import codes. To ensure purchasers are aware of what costs will be. Seller will make buyer aware through email or written on product description that there may be additional costs to import items to the posting address that you will need to identify prior to purchasing goods from this company. Norfolk Prestige Car Parts UK Ltd hold no responsibility after sale of goods and following a purchase the buyer therefore agrees to pay any costs to import purchased goods to the country of posting.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Unless advised in item description.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once received, Any item not in its original condition, is damaged or missing parts for reasons not due to our error, or used may not be refunded, wear and tear use may be deducted from any refund. Any item that is returned more than 14 days after delivery may not be refunded.
Overseas Purchases
Any purchase that requires Customs Clearance from the destination country maybe subject to further clearance questions or queries about the item purchased, from the courier or Customs at the destination country. This maybe in the form of a phone call or email, please ensure these are correct. If items are returned as a result of not being able to get a hold of you for the above, then any costs incurred may be deducted from any refund processed.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at neil@prestigecarpartsuk.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at neil@prestigecarpartsuk.com and I will look into this.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
