| Does the transaction value that commissions are paid on include VAT / sales tax? |  |  | |
| Does the transaction value that commissions are paid on include delivery charges? | | | |
| Does the transaction value that commissions are paid on include credit card fees? |  |  | Example: Transaction amount of £10.00 GBP, card transaction fee inclusive of £1.00 GBP, with 40% commission, will result in £4.00 commission. |
| Does the transaction value that commissions are paid on include gift wrapping or other service charges? | | | |
| Are commissions not paid out on some products or product categories? | | | We do not pay out on broadband, time and materials, managed WiFi, Leased Lines, Hosting, or Mobile/SMS services. |
| What reasons are commissions declined? |
| Order cancelled | | | If the order is cancelled within 60 days of purchase |
| Item was returned | | | If hardware is returned within 60 days of purchase. |
| Customer failed credit check | | | If the order for the customer was declined due to a failed credit check. |
| Breach of programme terms and conditions | | | |
| Duplicate order | | | |
| Item was out of stock | | | If the hardware order has to result in cancellation due to a stock issue. |
| Other | | | |
