| Does the transaction value that commissions are paid on include VAT / sales tax? |  |  | |
| Does the transaction value that commissions are paid on include delivery charges? | | | |
| Does the transaction value that commissions are paid on include credit card fees? | | | |
| Does the transaction value that commissions are paid on include gift wrapping or other service charges? | | | |
| Are commissions not paid out on some products or product categories? |  |  | Excludes bolt-on products (BetterPhone, BetterIP, BetterWiFi) and month-to-month packages. |
| What reasons are commissions declined? |
| Order cancelled | | | Within 90 days of placing an order. |
| Item was returned | | | Bank disputes and refunds. |
| Customer failed credit check | | | |
| Breach of programme terms and conditions | | | |
| Duplicate order | | | |
| Item was out of stock | | | |
| Other | | | If a customer is unable to receive our service or is in a region we don't operate in. Commission is not payable to existing customers, only new customers.
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