CurlyMe Hair will put the Customer benefit in the first place and try our best to protect it. When we pack the package, we must be careful and thoughtful, But after the package is delivered to the Express company, we can't predict what might happen, In some time, You may receive packages with damaged outer packaging, please check the packing carefully in that time, and you can take pictures and please contact us in time, we will negotiate with express company claim for compensation. (The claim can only be made within 7 days after receiving the package)
We really hope that all customers have a beautiful shopping experience, so we will try our best to do the pre-sales and after-sales service. we have a 30-day policy of return and replacement for no reason. After receiving the package, if are not satisfied with the hair and want to return or replace the package, please contact us and we will tell you How to do it. We will not accept the order of returning the package without permission. When you need to return or exchange the product, please provide a photo or video of the product, please ensure that the product remains intact, if the hair has been used, cleaned, or damaged, we will not accept the refund.
If you have any problem with the hair and want to apply for claims, please provide photos or videos to our customer service within 48 hours, email: service@curlyme.com. We will negotiate with you for claims after the review is completed. The claims will be processed and refunded within 24 hours.
