Terms & Conditions
All affiliates are encouraged and expected to read and adhere to the terms and conditions set out below.
Fibrus pay affiliates on a payment-on-activation model basis. This means affiliates will be awarded commission when the customer activates their Fibrus broadband within 60 days of activation.
For any questions on these terms, please contact us.
Contact
All affiliates must be contactable within a reasonable amount of time. All affiliates agree to consult with Fibrus on a regular basis to improve the relationship and their performance.
Brand / Creative
- Any websites or emails must be clearly co-branded with the affiliates brand (they must not look as though they are Fibrus' own website). The affiliate website must display its own branding / logo to emphasise that it is a third-party website endorsing Fibrus.
- Emails: All copy must be approved and email lists de-duped.
- Affiliates will take reasonable care to use up-to-date imagery, ad copy and promotions in their marketing.
- Affiliates are requested to use creative supplied by Fibrus through the Awin interface.
- Commissions are payable only on verified transactions on an activation model basis.
Voucher Codes, Sales and Offers
Partners should only promote voucher codes, sales and offers communicated through the Awin interface or by an Account Manager.
Social Media PR
- Fibrus requires that affiliates promoting Fibrus through social media do not appear to be an official Fibrus representative
- Affiliates promoting through social media sources such as Twitter, YouTube, Facebook, TikTok, etc may not register usernames that contain the Fibrus brand or misspellings without written permission.
- Affiliates are not permitted to feature the Fibrus brand in offline marketing activity or press releases without written permission.
Validation and Payment of Commission
Commissions are payable on genuine transactions. Fibrus will validate transactions to gauge if they are real.
Fibrus do not currently pay on existing customer sales or upgrades.
Commissions are most commonly declined due to one of the following reasons;
- A sale allocated to a different marketing channel
- Duplicate order (Same order being recorded twice)
- Existing customer or upgrades
- Fraudulent order
- Cancelled order or not activated within 60 days of the sale
- Commission is not payable to affiliates for the duration that you bid on brand keywords, misspells, or use the Fibrus brand within their ad copy or URLs. For full PPC terms & conditions please refer to the "PPC" tab.
Copy & Legal Compliance
Affiliates agree to adhere to the relevant regulations at all times and to take reasonable care in ensuring their marketing is compliant.
The Affiliate shall comply with all instructions and guidelines Fibrus or the network may issue from time to time in respect of the presentation and/or display of marketing communications. The Affiliate must correct any errors immediately and at its own expense. The Affiliate must remove any copy or marketing immediately on the request by Fibrus or the network.
Affiliates must only use copy that is provided by Fibrus through the networks. Copy of the Fibrus website can be used but must be monitored daily to ensure it is up to date.
It is the Affiliates responsibility to ensure they accurately promote Fibrus’ products and services.
Termination
If an Affiliate is deemed to have broken these terms and conditions, then at Fibrus’ discretion: The Affiliate commissions can be refused (declined) for transactions relevant to the breach. The affiliate may also be removed from the programme. Affiliates performance will be reviewed on a regular basis, those who has been inactive (not driven any sales) over a certain period of time may result in removal from the programme. Those removed are welcome to re-apply to the programme.
Subnetworks
If you operate a subnetwork through your publisher account, you must inform the Fibrus affiliate team and a list of all URLs promoting Fibrus should be supplied. Fibrus reserve the right to decline individual URLs if not deemed editorially appropriate.
Any URL which joins a subnetwork will join on the Standard Awin Programme rates unless agreed otherwise in writing with Fibrus. Failure to adhere to these conditions may result in immediate removal from the Fibrus programme of either the URL and / or where necessary, the subnetwork.
