| Does the transaction value that commissions are paid on include VAT / sales tax? |  |  | You get commission on the full amount charged the customer. |
| Does the transaction value that commissions are paid on include delivery charges? | | | You get commission on the full amount charged the customer. |
| Does the transaction value that commissions are paid on include credit card fees? | | | You get commission on the full amount charged the customer. |
| Does the transaction value that commissions are paid on include gift wrapping or other service charges? | | | You get commission on the full amount charged the customer. |
| Are commissions not paid out on some products or product categories? |  |  | |
| For what reasons are commissions declined? |
| Order canceled | | | Rarely, a customer will ask for a refund before work has commenced. Once work has commenced an order is non-refundable. |
| Item was returned | | | |
| Customer failed credit check | | | |
| Breach of program terms | | | If there is a systematic breach of our programme terms, then we reserve the right to not pay a commission. We ask that you follow our guidelines, which are very liberal in nature. |
| Duplicate order | | | If a customer places a duplicate order and the duplicate order is refunded, then there will be no commission. We have not yet received a duplicate order on our shopping cart (spiffy.co) |
| Item was out of stock | | | |
| Other | | | |
