TERMS OF USE
These conditions apply to the use of this website and by accessing the website and/or placing an order, you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access our website. The conditions shall be governed by and constructed in accordance with the laws of England.
We reserve the right to modify or withdraw, temporarily or permanently, the Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website and/or change the conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. We shall not be held responsible to you if we are unable to provide any of our internet services to you for any reasons outside our control. Unless we are negligent, we shall not be responsible for any loss you may incur, loss or destruction of data or any other loss you may incur from the use of our internet services. We will not be responsible for any losses resulting from your use, or your inability to use our website - or resulting from unauthorised access to, or alteration to your transmissions, or data in circumstances beyond our control. This does not affect your statutory rights as a consumer.
OUR RIGHTS
It is your responsibility to check regularly to determine whether the conditions have changed. If you do not agree to any change to the conditions then you must immediately stop using the website.
We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.
ORDERING
Before placing an order and if you have any questions relating to our terms and conditions please contact our Customer Services department by e-mail or call us between 9.00 am and 5.00 pm Monday - Friday.
- When placing an order, you warrant that any and all information given is accurate and complete.
- All orders are subject to acceptance and product availability.
- If Devon Hampers has insufficient stock to deliver the goods you have ordered, we will not charge your credit or debit card until the items are back in stock and ready to be despatched.
All prices listed on devonhampers.com are correct at the time of entering the information. However, we reserve the right to change prices of any product at any time. All prices shown are displayed in £ pounds sterling and include, where appropriate VAT or any additional charges. We make every effort to ensure that all prices displayed at Devon Hampers are accurate; however, errors may occur. If we discover that an item has been offered for sale at an incorrect price (either above or below the intended price) we shall make every effort to contact you and inform you of the correct price. If the correct price is not satisfactory to you, you have the option of immediately cancelling your order and receiving a refund, or making the additional payment (if required) to allow your order to proceed. If we cannot contact you, we shall treat the order as cancelled
Orders for products displayed at www.devonhampers.com be taken via the website or by emailing us to request a telephone contact. When you place an order with us, you will receive an e-mail confirming your order with us. This e-mail will give details of the goods you have ordered; however, this is an automatic confirmation of your order and does not guarantee that we shall be able to meet your order.
PAYMENT FOR GOODS
Payment can be made online using our secure server facilities and made using either Visa, Mastercard, Switch, Solo, Delta or JCB. Payments are also accepted by cheque or postal order which you can post to us.
PURCHASE OF ALCOHOL
In order to buy alcohol, you must be 18 years of age or over. If your order contains alcohol, you will be asked at the checkout to certify that you are 18 or older in order to proceed.
Orders that contain alcohol can only be collected or received by a recipient who is 18 years of age or over. The recipient may be asked for proof of age before the delivery is made.
OUT OF STOCK ITEMS
Items that are shown as being 'Out Of Stock' may also offer the option to 'pre-order'. Items are shown this way because we are expecting a delivery of the item from our suppliers within 7 - 14 days from the date the item is shown as being 'out of stock'. Whenever you order an item that has been highlighted as being 'Out-Of-Stock' or available on a 'Pre-Order' basis, we shall inform you within 5 working days of the expected delivery date of the item. If the delivery date is not suitable for you, you may cancel your order and receive a refund.
Devon Hampers accepts no responsibility for any losses caused by late or delayed delivery. This does not affect your statutory rights as a consumer.
- No contract for the sale of any product will exist between you and devonhampers.com until we accept your order by dispatching the product to you. When this happens we will confirm the acceptance by sending you an email.
- This confirmation email will be sent to the email address given in your order form and will detail products ordered, payment method, cost (including VAT and P&P).
- You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.
- If your order has not been accepted, you will receive an explanatory email from us detailing the reasons why.
CANCELLATION OF ORDERS
You may cancel your order up to 48 hours prior to the dispatch date. This will incur a small administration charge. If you are not happy with your hamper please contact us to arrange return within 24 hours. The full value of the hamper will then be refunded on receipt of undamaged and/or in date goods excluding postage.
If goods are returned to us via the courier following unsuccessful attempts at delivery and where any delivery instructions have been met no refund will be made. In these circumstances the customer may request that the goods be resent. This would incur the standard delivery charge and would not cover any spoilt perishable goods. Devon Hampers will not make any administration charge for dealing with these cases.
Please Note: Free gifts have no refundable value and are subject to availability
REGISTRATION
By registering with Devon Hampers, you agree that the personal information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects and you will notify us immediately of any changes to the personal information by contacting our Customer Services department.
You agree not to impersonate any other person or entity or to use a false name that you are not authorised to use.
You agree fully to indemnify, defend and hold us, our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of our website, or the use by any other person accessing the Website using your shopping account and /or your Personal Information.
THIRD PARTY LINKS
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (a) the privacy practices of such websites, (b) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (c) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
PRIVACY
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we comply with all applicable UK Data Protection and consumer legislation.
When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us.
You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.
We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:
- Processing your orders
- For statistical or survey purposes to improve this Website and its services to you
- To serve website content and advertisements to you
- To administer this website
- If you consent, to notify you of products or special offers that may be of interest to you
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003. Please check back frequently to see any updates or changes to our privacy policy.
NEW CUSTOMERS
When you create a shopping account while ordering online you will be given the option to receive information from Devon Hampers by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line, by e-mailing us or by telephoning us between 9.00 am and 5.30 pm.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.
COOKIES
We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time - if you do not accept Cookies you will be unable to use this Website.
PRIVACY STATEMENT
Below are details of our privacy policy for this website:
INTRODUCTION
Devon Hampers takes the confidentiality of personal data seriously. Please contact us if you have any questions or comments on this privacy policy.
The Company's privacy policy sets out the ways Devon Hampers processes personal data. This privacy policy only relates to personal data collected by Devon Hampers via the Devon Hampers website. Any personal data collected by Devon Hampers is used in accordance with data protection legislation.
This privacy policy does not apply to personal data provided to Devon Hampers by any other means or via any other website. Users should be aware that if they provide personal data to other companies, the privacy polices of those companies determine the uses to which that information is put and Devon Hampers’s privacy policy will no longer apply.
THE DATA PROTECTION ACT 1998
Devon Hampers website complies with the principles of the Data Protection Act 1998.
DATA PROTECTION & SITE SECURITY
For the purposes of fulfilling an order on our website, it is necessary to record details about the order and about you - note, Devon Hampers DOES NOT store or record your credit card details. Devon Hampers employs a system whereby customers can have access to the information (their personal details) held on our systems. We also use a third party payment gateway to help ensure the highest level of security for our customers. It is your responsibility to ensure that this information is accurate and correct. Devon Hampers also employs a system that allows its customers access to a record of their order history with us. We make every effort to ensure that all data is held in a secure manner. We employ secure server technology to help prevent interception of data whilst it is being transmitted, and take the utmost care to ensure that our systems are protected from unauthorised entry.
USE MADE OF PERSONAL INFORAMTION
Personal information provided to Devon Hampers via Devon Hampers website will be used for the purposes outlined at the time of collection.
In addition, personal information may be used for statistical analysis.
Personal data will be collected and processed by Devon Hampers for the following purposes: to provide goods and services, including marketing, advertising and promotions, unless a user elects to opt-out of receiving such communications.
Your personal details will not be made available to any third parties.
CONSENT
By providing personal data to Devon Hampers, users consent to the processing of such data by Devon Hampers as described in this privacy policy.
USE OF DATA FOR MARKETING PURPOSES
At each point of data collection users are given the opportunity to opt-out of receiving future direct marketing material from Devon Hampers. Where users do not opt-out of such communications, Devon Hampers may provide information on the Devon Hampers company's products/special offers and events. If at any time users want Devon Hampers to stop sending such communications they should e-mail sales@devonhampers.com
VERIFTING, UPDATING AND AMENDING YOUR PERSONAL INFORMATION
If, at any time, a user wants to verify, update or amend their personal data they may simply email their request to sales@devonhampers.com
Verification, updating or amendment of personal data takes place within 40 days of receipt of the request.
LINKS TO THIRD PARTY WEBSITES
This privacy policy applies solely to the personal data collected by Devon Hampers and does not apply to third party websites users may access from this website.
The Company is not responsible for the privacy policies of third party websites. The Company advises users to read the privacy policies of other websites before registering any personal data.
NOTIFICATION OF CHANGES
The Company will notify all members of any changes it makes to its privacy policy. If Devon Hampers decides to change its privacy policy, it will post such changes on this page so that you are always aware of how Devon Hampers uses your personal data.
Users have the right to ask Devon Hampers for a copy of the personal data held about them and to request that Devon Hampers correct any inaccuracies in that information.
METHODS OF PAYMENT
We accept Mastercard Visa Maestro Visa Electron Switch cards but not American Express. We also accept Paypal.
PRODUCT INFORMATION
We have taken great care to ensure that all descriptions and specifications of our products are correct. However, while the colour reproduction is an extremely close representation, a slight variation may occur. Devon Hampers cannot accept any responsibility for any colour variation caused by the computer hardware used by you or by the browser software.
VAT
All prices include VAT at the prevailing rate. We reserve the right to change our prices due to changes in supplier prices or import duty. VAT may be adjusted when changed by law.
NEWSLETTER
If you are interested in receiving information from Devon Hampers including special offers, events and new products then simply fill in the form on the top of the left hand column and click Submit.
