| Does the transaction value that commissions are paid on include VAT / sales tax? |  |  | |
| Does the transaction value that commissions are paid on include delivery charges? | | | |
| Does the transaction value that commissions are paid on include credit card fees? | | | |
| Does the transaction value that commissions are paid on include gift wrapping or other service charges? | | | |
| Are commissions not paid out on some products or product categories? | | | |
| What reasons are commissions declined? |
| Order cancelled |  |  | Commissions will be declined on orders cancelled by either Harts of Stur, or the customer. |
| Item was returned | | | |
| Customer failed credit check | | | |
| Breach of programme terms and conditions | | | A breach of program terms will result in commissions being declined and may lead to suspension from our program. |
| Duplicate order | | | If a duplicate order is detected, one will be cancelled and the commission will be declined on the cancelled order. |
| Item was out of stock | | | |
| Other | | | If we are unable to deliver to the address provided the order will be cancelled and commissions will be declined. |
