Step One US

Step One US

ID | 30561

Summary

Step One is a leading direct-to-consumer 100% online retailer of men’s underwear. The company offers an exclusive range of high quality, organically grown and certified, and ethically manufactured underwear that suits a broad range of body types.

Payments

Attribution Period (Cookie Length)

14 Days

Links

Website

TERMS AND CONDITIONS OF SALE

  1. THESE TERMS
    1. What these terms cover. These are the terms and conditions which govern the sale of our products to you.
    2. How we can change these terms. We (as defined below) reserve the right to amend these terms from time to time. Every time you wish to purchase a product(s) through our Websites, please check these terms to ensure you understand the terms and conditions that apply at that time.
    3. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
    4. Definitions. These are what these words mean in these terms:
      1. "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
      2.  "Website" means the US Website located at https://us.stepone.life
  2. INFORMATION ABOUT US AND HOW TO CONTACT US
    1. Who we are. We are Step One Clothing Inc, a Delaware corporation ("Step One", "we", "us" or "our")
    2. How to contact us. You can contact us by writing to us at info@stepone.life or 919 N Market Street, #950, Wilmington, Newcastle, DE, 19801
    3. How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address which you provided to us at the time your order was submitted
  3. OUR CONTRACT WITH YOU
    1. Your use of our Websites to purchase products. Your use of our Websites to purchase products indicates your agreement to follow and to be bound by these terms. Please read these terms carefully before placing an order through our Websites.
  4. ORDERING
    1. How to submit an order. To submit an order:
      1. you must select the product you wish to buy and click the "Add to Cart" or "Buy Now" buttons. The selected products will then be included in the "Cart" and the order can be submitted by filling out the order form and accepting these terms;
      2. prior to submitting your order you must verify the accuracy of the information you have provided and make the necessary corrections. It is your responsibly to check that the information displayed in your "Cart" accurately reflects your selection before submitting your order; and
      3. your order is submitted when you click the "Pay Now" button. After submitting an order, you will receive an automatic email confirmation from us acknowledging that we received your order.
    2. Clicking the "Pay Now" button does not mean that your order has been accepted and purchase completed. Your order constitutes an offer to us to buy a product. Upon receipt, the order will be submitted to us for processing and may not be changed or cancelled except as expressly provided in these terms, or as required by applicable law.
    3. How we will accept your order. Our acceptance of your order will take place when we email you advising you that we have accepted your order, at which point a contract will come into existence between you and us.
    4. If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because (without limitation):
      1. the product is out of stock;
      2. of unexpected limits on our resources which we could not reasonably plan for;
      3. we have identified an error in the price or description of the product; or
      4. we are unable to meet a delivery deadline which you have specified.
    5. Applications of terms to US consumers These terms and conditions apply to consumers in the United States. If you are in another country, please refer to the STEP ONE local website in your jurisdiction (for example, if you are in Australia or New Zealand, visit stepone.life, or if you are in the UK, visit uk.stepone.life or email us at info@stepone.life if you wish to learn if we deliver our products to other regions.
    6. We are not obliged to accept your order. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time your order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. If you are a wholesale customer and have any questions or queries or would like any information about the products, please contact us.
    7. Trade Marks: “Step One” and our logo are registered trade marks which we own or are licensed to use. You cannot use the trade marks, or re-sell, wholesale or distribute Step One branded products, without express written consent from us.
  5. OUR PRODUCTS
    1. Products may vary slightly from their pictures. The images of the products on our Websites are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Products you purchase may vary slightly from those images.
    2. Product packaging may vary. The packaging of the product may vary from that shown in images on our Websites.
  6. OUR RIGHTS TO MAKE CHANGES
    1. We may change products to reflect changes in relevant laws and regulatory requirements and to implement minor technical adjustments and improvements. These changes will not affect your use of the product.
  7. PROVIDING THE PRODUCTS
    1. Delivery costs. The costs of delivery will be as displayed to you on the relevant Website at the time your order is submitted.
    2. When we will provide the products. During the order process we will let you know when we expect to provide the products to you and we will deliver them to you as soon as reasonably practicable once your order is submitted.
    3. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and receive a refund for any products you have paid for but not received.
    4. When you become responsible for the goods. The goods will be your responsibility from the time we deliver the product to the address you gave us at the time your order is made. We will not be responsible for any loss or damage that may be incurred following the delivery of the products to the delivery address provided by you when you submitted your order. By purchasing from our Websites, you:
      1. consent to the products you have ordered being left at the address you gave us at the time your order was submitted; and
      2. acknowledge that if the products are left at that address, this will constitute delivery of the products and you will assume all risk in the products from the time of delivery.
    5. When you own goods. You own the products once we receive payment in full. You hereby grant us a security interest in such products until full payment has been received.
    6. What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, the waist size required. If so, this will be stated in the description of the products on our Websites. If you do not give us this information, you will not be able to order products from us and we will not be responsible for not supplying them.
  8. RETURN OF OUR PRODUCTS
    1. What to do if what you have bought is defective or does not arrive within a reasonable time. If any product you purchase is defective, damaged during transit, does not arrive within a reasonable time of your order being submitted or is not what you ordered, please contact us using the information set out in clause 2.2 above. We will assess all requests to return products against our Returns Policy
    2. You may have to provide evidence. In certain circumstances, we may require that you:
      1. supply us with a photograph of any defective or damaged product; or
      2. return the product to us for inspection,

before assessing any request made by you for a replacement, return or a refund.

  1. Our First Pair Guarantee. We offer a Fair Pair Guarantee (see FAQs). This guarantee reflects the goodwill guarantee offered by Step One to its US customers.
  2. When you don't have the right to change your mind. Except under our First Pair Guarantee, you do not have a right to change your mind in respect of products (including our trunks and briefs) sealed for health protection or hygiene purposes, once these have been unsealed after you receive them.
  3. When you do have a right to change your mind. Where the product remains sealed, you may return the product if you change your mind. To do so, you must contact our customer service team to claim a return.
  4. How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered. You generally have 14 days after the day you (or someone you nominate) receives the products, unless your products are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the products. There is no time limit on exercising your rights under our First Pair Guarantee
  5. When we will pay the costs of return. We will only pay the costs of you returning products:
    1. if the products are faulty or misdescribed; or
    2. if you are cancelling an order because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or
    3. if required by law.

In all other circumstances you must pay the costs of return.

  1. How we will refund you. If we determine, in accordance with our Returns Policy to issue a refund for products returned to us, we will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
  2. Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:
    1. We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. See our Shipping/Returns page for information about what handling is acceptable and examples. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
    2. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.
  3. When your refund will be made. We will make any refunds due to you as soon as possible after you cancel your order. If we require you to return products to us (upon cancellation of your order), we will not process any refunds until all products to be returned, have been returned and assessed by us. If a product is returned, and has been used or is not in a state that can be re-sold, we may not agree to issue a refund for that product.
  1. IF THERE IS A PROBLEM WITH THE PRODUCT
    1. How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can contact our customer service team using the information set out in clause 2.2 above.
    2. Pre-worn goods: We will not regard goods as faulty if we believe they have been used in extraordinary situations or they have deliberately been tampered with. (Step One products are designed to be worn the correct way: wearing them inside out will void any warranty claims as this creates excessive wearing on the stitching which is designed to be worn on the outside of the garment).
  2. Limitation of liability and indemnity
    1. No Express warranty
      1. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE PRODUCT IS AT YOUR SOLE RISK, AND THAT TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCT OR SERVICE IS PROVIDED "AS IS" AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. WE HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE PRODUCT AND ANY SERVICES, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, OF SATISFACTORY QUALITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF ACCURACY, OF QUIET ENJOYMENT, AND OF NONINFRINGEMENT OF THIRD-PARTY RIGHTS. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY US OR OUR AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY. SHOULD THE PRODUCT PROVE DEFECTIVE, YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION.
      2. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO THE ABOVE EXCLUSION AND LIMITATIONS MAY NOT APPLY TO YOU.
      3. TO THE EXTENT THAT A LIMITED WARRANTY MAY BE IMPLIED FROM CLAUSES 8 AND 9 ABOVE, THE ABOVE EXCLUSION AND LIMITATION IN CLAUSE 10.1.1 ABOVE MAY BE APPROPRIATELY LIMITED.
    2. Limitation of Liability. Our liability with respect to a breach or failure to comply with any implied warranty based on these terms is limited to the following:
      1. in case of products:
        1. the replacement of the products or the supply of equivalent products;
        2. the repair of products;
        3. the payment of the cost of replacing the products or of acquiring equivalent products; or
        4. the payment of the costs of having the products repaired; and
      2. in the case of services:
        1. the supplying of the services again; or
        2. the payment of the cost of having the services supplied again.
      3. SUBJECT TO CLAUSES 10.2.1 AND 10.2.2 ABOVE AND TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT SHALL STEP ONE BE LIABLE FOR PERSONAL INJURY OR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE PRODUCT OR SERVICES, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, OR OTHERWISE) AND EVEN IF STEP ONE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR PERSONAL INJURY, OR OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU. In no event shall our total liability to you for all damages (other than as may be required by applicable law in cases involving personal injury and subject to clauses 10.2.1 and 10.2.2) exceed the amount of fifty dollars ($50.00).
    3. Indemnity. BY USING OUR PRODUCTS AND SERVICES, YOU AGREE, TO THE EXTENT PERMITTED BY LAW, TO INDEMNIFY AND HOLD STEP ONE, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, AND LICENSORS HARMLESS WITH RESPECT TO ANY CLAIMS ARISING OUT OF YOUR BREACH OF THIS AGREEMENT, YOUR USE OF THE PRODUCTS AND SERVICES, OR ANY ACTION TAKEN BY STEP ONE AS PART OF ITS INVESTIGATION OF A SUSPECTED VIOLATION OF THIS AGREEMENT OR AS A RESULT OF ITS FINDING OR DECISION THAT A VIOLATION OF THIS AGREEMENT HAS OCCURRED. THIS WAIVER AND INDEMNITY PROVISION APPLIES TO ALL VIOLATIONS DESCRIBED IN OR CONTEMPLATED BY THIS AGREEMENT.