| Does the transaction value that commissions are paid on include VAT / sales tax? |  |  | However VAT is paid on the margin which means we only pay VAT on the commission that is made on the sale, and that commission can vary as not all dealers offer the same rate |
| Does the transaction value that commissions are paid on include delivery charges? | | | |
| Does the transaction value that commissions are paid on include credit card fees? |  |  | |
| Does the transaction value that commissions are paid on include gift wrapping or other service charges? | | | |
| Are commissions not paid out on some products or product categories? | | | Loose Stones are excluded from commission
|
| What reasons are commissions declined? |
| Order cancelled | | | If an order is cancelled, commission is not paid out |
| Item was returned | | | If an order is returned, commission is not paid out |
| Customer failed credit check | | | If the bank re-call a payment for fraud, commission is not paid out
|
| Breach of programme terms and conditions | | | Evaluated on a case by case basis
|
| Duplicate order | | | If same order is processed twice commission is only paid once
|
| Item was out of stock | | | If an item cannot be fulfilled and the order is cancelled commission is not paid |
| Other | | | |
