1. Scope of Application
The following terms apply to all orders placed through our online store.
2. Contracting Party, Conclusion of Contract
The purchase agreement is made with TASCHEN GmbH.
The presentation of the products in the online store does not represent a legally binding offer but a non-binding online catalog. For technical reasons, the images of the products may differ in color from the originals. You may add products to your shopping cart, with no obligation to purchase, and add or delete any or all of them at any time by using the correction assistance tools designed for this purpose and explained in the ordering process. By clicking the “place order & log out” button, you agree to a binding order of the articles in the shopping cart. You will receive a confirmation email of the receipt of the order immediately after the order has been placed. However, this confirmation email does not constitute the acceptance of your order. This takes place in a separate email containing a delivery confirmation or upon delivery of the goods. If you have opted to pay for your order in advance, you will be informed of the acceptance of your order via the order confirmation email.
Should products be out of stock, unavailable, or sold out, the customer will be immediately informed. If delivery is temporarily not possible, the order, if possible, will be reserved. In the case of sold-out products, the customer may choose to cancel the order or to be put on a waiting list for a possible reprint or new edition.
The languages available for the conclusion of the contract are German, English, French, and Spanish. In case of conflict between the German, English, French and Spanish version of these Conditions, the German version shall prevail.
We do not store the text of the contract.
3. Delivery Conditions and Costs
In addition to the stated product prices, shipping fees may apply, which can be viewed here. For international deliveries, the customer is responsible for any additional taxes, customs fees, and import duties.
We only deliver by mail. Collection of goods is not possible.
4. Payment
The following payment methods are available in our store:
4.1. Credit Card
Your credit card will be charged upon dispatch of the goods.
4.2. PayPal
You will pay the billing amount via the online provider PayPal. You must already be registered there or sign up as a new customer, log in with your access data, and confirm the payment to us. You will be given further instructions at check out.
4.3. Pay in Advance
If you choose to pay in advance, we will provide you with our bank account number in the order confirmation email and deliver the goods once payment has been received.
4.4 Pre-orders
You can pre-order items that have an expected shipment date in the coming months.
- When purchasing a Pre-order you will be among the first to reserve the item.
- Estimated time frames are indicated on the product detail page and may take several months, potentially arriving sooner or later than estimated.
- If using a Credit Card or PayPal, the full price will be deducted the same day in which the order is placed.
- Pre-order items will be shipped as soon as they are available.
- If a Pre-order item can no longer be fulfilled, the amount paid will be refunded using the original payment method
5. Reservation of Property Rights
Goods remain our property until payment is made in full.
6. Damage During Shipping
Should articles be delivered with obvious shipping damage, please issue a complaint with the delivery service as soon as possible and contact us promptly. Failure to file a complaint or make contact with us has no consequences for your legal rights and their enforcement, particularly your warranty rights. They do, however, help us file our own claims against the shipping carrier and/or shipping insurance.
7. Warranty and Guarantees
Unless expressly agreed otherwise below, statutory warranty rights apply.
8. Customer Service
You can contact our customer service department regarding questions, complaints, and claims weekdays from 9:00 a.m. to 4:00 p.m. CET by calling +44 20 3856 3242 or sending an email to customerservice@taschen.com.
9. Liability
Our liability is limited to the value of the product. We do not assume liability for slightly negligent breaches of insignificant contractual obligations. The liability limitations mentioned above do not apply to attributable bodily injury, illness, or death.
10. Online Dispute Resolution
Online dispute resolution in accordance with ODR-VO art. 14, para. 1: The European Commission provides an internet platform for online dispute resolution (ODR), which you will find by following this link. We hereby declare that we are neither willing nor obliged to participate in dispute settlement proceedings before a consumer arbitration body.
11. Minors
The products offered in our online store are intended solely for customers 18 years of age and older.
12. Severability Clause
Should a provision of these General Terms and Conditions be or become invalid due to new statutory provisions, the remaining provisions shall remain valid. The parties agree to replace the invalid provision by a valid provision corresponding as far as possible with the economic meaning and purpose of the invalid provision.
