Terms & Conditions
Please note that WaNaHong - Oriental Supermarket UK have the right to decline bulk purchase, if the order is deemed illegitimate. Commissions are most commonly declined due to a sale been allocated to a different marketing channel, non-UK order or same order being recorded twice. This will be flagged in the decline reason.
WaNaHong allow the below promotional types of affiliates on the programme:
- Cashback
- Community
- Content
- Email
- Loyalty
Sites with the below content are not allowed:
Unsuitable Sites include, but are not limited to, those that:
- Infringe trademark rights of WaNaHong
- Contain sexually explicit materials;
- Contain hate/violent/offensive content;
- Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation, age or any other grounds;
- Promote illegal activities or otherwise violate any applicable laws, including those targeting "spyware," "adware,” or SPAM;
- Violate any intellectual property rights, including, without limitation, scraping text or images from Virgin Media or its affiliates; websites;
- Do not clearly state an online privacy policy to their visitors;
- Use misleading or fraudulent means to prompt clicks;
- Otherwise are considered offensive or inappropriate at WaNaHong's sole discretion.
Subnetworks
- If you operate a subnetwork through your publisher account you must inform the WaNaHong affiliate team and a list of all URLs promoting WaNaHong should be supplied. WaNaHong reserve the right to decline individual URLs if not deemed editorially appropriate.
- Any URL providing more than 5% of your sales volume should be tracked into a secondary PID for legal and audit purposes unless agreed otherwise in writing with WaNaHong.
- Any URL which joins a subnetwork will join on the Standard Awin Programme rates unless agreed otherwise in writing with WaNaHong.
- Failure to adhere to these conditions may result in immediate removal from the WaNaHong programme of either the URL and / or where necessary, the subnetwork.
Domain restrictions
Affiliates are asked not to register domains which are similar or misspells of our brands, any activity of this kind on the campaign will result in commissions being declined and retrieval of the domain.
Social Media Advertising
Affiliates must not post on any WaNaHong social media platform in order to attempt to drive visitors to their webpage. WaNaHong social media platforms include Facebook, Twitter and the MP Community/Forum.
Direct linking to WaNaHong websites from paid social media is prohibited. Any affiliates who do not abide by these rules do risk having their commissions set to zero and possible suspension.
Disputed transactions
Please note we will only accept transaction queries up to 14 days after validation date.
The merchant will investigate disputed transactions within 75 days from submission.
Affiliate Removals
WaNaHong will review all affiliates on a quarterly basis who have been inactive for the past three months. Inactive is defined in this instance as any affiliate who has not driven a sale within that time period. This may result in removal from the programme. Those affiliates who have been removed through inactivity are welcome to re-apply to the programme, but must go through the approval process once again.
If the Affiliate’s website or app (“Site”) is determined (in WaNaHong’s sole discretion) to be unsuitable based for the Programme, WaNaHong may terminate these Terms and the Affiliate’s participation on the Programme with immediate effect.
Bidding on Brand terms (PPC)
Any affiliate bidding on WaNaHong’s brand terms without explicit written permission will have commissions set to zero and WaNaHong will decline previous transactions deemed to have been generated from PPC activity.
