| Does the transaction value that commissions are paid on include VAT / sales tax? |  |  | |
| Does the transaction value that commissions are paid on include delivery charges? | | | |
| Does the transaction value that commissions are paid on include credit card fees? | | | |
| Does the transaction value that commissions are paid on include gift wrapping or other service charges? | | | |
| Are commissions not paid out on some products or product categories? |  |  | Commissions are only paid on the rental rate. Travel extras like car hire and attraction tickets are not eligible for commission. |
| What reasons are commissions declined? |
| Order cancelled | | | |
| Item was returned | | | |
| Customer failed credit check | | | |
| Breach of programme terms and conditions | | | |
| Duplicate order | | | |
| Item was out of stock | | | If villa is already booked on dates in question |
| Other | | | Guest did not pay final balance or complete stay. Or if the transaction was booked by a travel agent as they will receive commission directly from Top Villas.
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