AFFILIATE TERMS
Action Description:
Commission is paid out on an approved sale.
Brand PPC Bidding Guidelines
No brand bidding is allowed on any pure brand term, brand+generic or misspells of the brand term, unless agreed with Awin and the account manager. When joining the programme please ensure you negatively match the pure brand term, brand+generic or misspells of the brand. If you are found to be bidding on these terms continually we can suspend you from the programme.
URL and ad copy restrictions:
Affiliates must not use the Onestream brand or any derivatives within the URL unless agreed with Onestream.
Deep Linking:
Onestream operate with bespoke links therefore, if you are wanting to promote our products we encourgae you to reach out to the team to get the correct links. Onestream is not responsible for sales lost through incorrect deeplinking.
Branding Guidelines:
You must follow Onestream's brand guidelines at all times. Please ask the Affiliate network account manager for details.
Creative Restrictions:
Affiliates must use creative supplied directly through the network or by Onestream directly. Any banners being used must be served from the network and not hardcoded into the site.
Use of email:
Affiliates are only permitted to distribute emails on behalf of Onestream provided they have received express permission from Onestream before doing so. All copy must be approved and email lists de-duped. Affiliates can send users details of Onestream within their own newsletters without approval or permissions granted as long as TalkTalk is not the main subject of the email. The Affiliate must obtain appropriate marketing consents before sending emails to consumers.
Copy and Legal Compliance:
The Affiliate shall comply with all instructions and guidelines Onestream or the network may issue from time to time in respect of the presentation and/or display of marketing communications. The Affiliate must correct any errors immediately and at its own expense. The Affiliate must remove any copy or marketing immediately on the request by Onestream or the network.
Affiliates must only use copy that is provided by Onestream through the networks. Copy of the Onestream website can not be used.
It is the Affiliates responsibility to ensure they accurately promote Onestream's products and services.
You must comply with the website terms on Onestream in your use of that website.
Affiliate approvals:
To be accepted on to the Onestream affiliate program please ensure that you apply with a fully working domain so that Awin can verify that your site is suitable to promote Onestream. Should your site not currently be live, and/or you are registered with Awin outside of the UK, please contact the Awin team with further details to help with your application. Please be aware that if you have recently been suspended from any other program you may not be accepted on to the Onestream Affiliate program unless you are able to explain to the Awin team any extenuating circumstances behind this.
Please take note that Onestream review all applications to join the affiliate program, and there may be a slight delay between your application and approval on to the program.
Validation:
Due to the nature of provisioning and ofcom regulations, if a sale/order has been not completed for 4 months plus, it will not go active/live. This suggests the order is in static state during its provisioning cycle and Onestream will not attempt to progress this sale without re-contacting the customer and would necessitate a new sale being placed. Therefore all sales not completed for more than 4 months will be rejected.
Important Notes: Disputed transactions
We cannot get any disputed transactions approved by the client unless the correct information has been provided i.e. order reference.
To make the validation of these as efficient as possible, all disputed transactions that come through without this information will be rejected and need to be resubmitted.
Complaints:
The Affiliate must assist Onestream and/or the networks to effectively manage any consumer or regulatory complaints to resolution.
Termination:
If an Affiliate is deemed to have broken these terms and conditions then at Onestream or the networks discretion:
The affiliate may be removed immediately from the Onestream campaign; and/or
Any commissions may be withheld or declined.
De-duplication:
Onestream de-dupes on a last click wins basis across all of the online channels including but not limited to display, social, email, and paid search.
The Onestream affiliate programme is only open to affiliates who manage advertising and websites online. Onestream do not accept any direct selling of their products including cold calling or door to door sales. If you require clarity on your promotional methods please contact us.
