IMAGINE EXPERIENCES TERMS AND CONDITIONS OR FINAL USERS AND AFFILIATES
1) FOR FINAL USERS:
AMENDMENTS & CANCELLATIONS
The below notice periods and cancellation policies apply to the following experiences. All notice periods reference time before experience departure:
• 24 HRS – All experiences that do not Include an overnight accommodation service
• 48 HRS - All experiences that Including an overnight accommodation service or special
• ATTRACTION TICKETS – Each attraction and experience non-manage by Imagine Experiences directly reserve the right to enforce their terms & conditions in regard to refund and exchange policies, please refer to refunds and exchanges policies product by product & if not clear please contact hello@Imagineexperiences.com
• NON-CHANGEABLE & NON-REFUNDABLE - If you miss your Experience and do not provide any advice as advertise “Experience by Experience” 100% charges apply.
EXPERIENCES DETAILS
• DEPARTURE times of experiences cannot be delayed as our experiences operate within the EU Driving Hours Regulations framework. In circumstances where the guest(s) do not re-join the experience on time, they will need to make their own arrangements for the return journey, which they will incur at their own expense. Please look at the departure times on each and itineraries
• GUIDE DOGS are not allowed on our vehicles and in most of the venues that we visit. Please inform us in advance
• MOBILITY ACCESS Foldable wheelchairs might be accommodate in the vehicles but please contact customer service in hello@Imaginexperiences.com to check, we cannot guarantee the space if obstruct COVID safety guidelines impose by the government
• ORDER OF THE EXPERIENCE & FINISHING POINT is subject to change and dependent on traffic conditions and COVID guidelines
• PRICES - All prices are subject to change without notice, Imagine Experiences commit to honour any bookings confirm and paid and dates exchanges might will be done based on the same price
• SEATING on vehicles cannot be reserved, customers will be boarding the vehicles in the order provide by the colour of wristbands indicate by the guide.
• TOILETS Imagine experiences provide COVID social safety experiences and we endeavour to provide toilettes facilities along the way during each itinerary, so COVID safety is always observed
MISCELLANEOUS
• ACCIDENT OR LOSS OF PROPERTY on any experiences, including damage, delay or inconvenience will not be the responsibility of Imagine Experiences Ltd , unless due to our employees’ negligence, in which case our liability is limited (except for death or personal injury) to a maximum of the refund of the experience cost. All lost property enquiries should be made within 14 days after date of travel
• ATTRACTION TICKETS please check opening times before purchase and travel from the customer place of departure to the destination and allow enough times to reach the attraction time, please remember that most attractions have COVID guidelines and queuing systems that needs to be observed
• CHILDREN under 16 must be accompanied by an adult
• COMPLAINTS should be sent within 14 days after travel date
• DIETARY REQUIREMENTS Most experiences include a food element please inform us of any dietary requirements at least 48 hours in advance
• HOT FOOD & DRINK is not permitted on-board the vehicles unless pre-arrange or advise by Imagine Experiences Ltd
• HOTEL OVERNIGHTS if the designated accommodation offered is not available, we reserve the right to book you into an alternative of similar standard
• UK PERSONAL INSURANCE is not included on our experiences
• PRICE INCLUSIONS are detailed in full on each page and subject to change without notice
• PRICES DO NOT INCLUDE tips to experts, driver, personal items, lunch, or dinner(except when stated) and travel to or from the experience or attraction
• SEATBELTS must always be worn on vehicles
• SMOKING (including e-cigarettes) is not permitted on-board the vehicles, boats, or buses
• THIRD-PARTY EXPERIENCES or any products and services not operated directly by Imagine Experiences Ltd are subject to the booking terms and conditions of the operating company
GENERAL CONDITIONS
Experiences operate subject to demand. In the event of ‘Places of Interest’ being closed, or road conditions en-route preventing the experience operating as advertised, every endeavour will be made to substitute an alternative, but we reserve the right to cancel or alter arrangements. We may, at our discretion, require any person to withdraw from any experience if we deem their acts or conduct offensive or a nuisance to other passengers or compromise social safety.
Imagine Experiences Ltd reserves the right to cancel, re-schedule or make other adjustments to any experience departure upon the occurrence of a Force Majeure Event and in any other circumstances (including in accordance with operating requirements or other occurrences beyond its control). If an experience is cancelled by Imagine Experiences Ltd at any time prior to its departure date, Imagine Experiences Ltd will offer, at its option, a comparable experience if available or a future travel credit (FTC) to the value of the original booking.
Guests will be responsible for additional costs if the price of the comparable experience is higher. Imagine Experiences Ltd will not be liable for cancellation, delay, re-scheduling or other adjustment or impact to a departure or itinerary or any other aspect of the experience brought about by a Force Majeure Event or any other circumstance (including in accordance with operating requirements or other occurrences beyond its control) that prevents or interferes with any aspect of the experience (including governmental and administrative actions relate to social safety and distance), nor will Imagine Experiences Ltd be liable for any cancellation or change cost or penalties incurred on other travel arrangements, including air, rail and accommodation travel expenses , that may be affected thereby.
Force Majeure Event means any event or circumstance beyond the control of Imagine Experiences Ltd, including but not limited to: (a) an act of god (such as earthquake, flood, fire, explosion, landslide, lightning, action of the elements, force of nature, washout, typhoon, hurricane, tsunami, storm or storm warning or natural disaster or impose laws or regulations related to the prevention of a pandemic); (b) industrial disputes, work ban or other labour dispute or difficulty; (c) acts of terrorism, political unrest, war or threat of war, riots or civil strife; (d) closure of airports or ports; (e) pandemic, epidemic or health risk; (f) governmental and administrative actions (including closure of borders and travel warnings and restrictions).
PERSONAL RESPONSIBILITY – COVID-19 WARNING
Imagine Experiences has design and engage with enjoyable experiences, created with COVID guidelines in mind, and we have also introduced enhanced social safety measure (please check our safety video for more information before and after booking all our experiences) > For you “Your tribe”, “Your companions Experiences lovers” and our “Guide experts and drivers” .
A potential risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death.
According to Public Health England, senior citizens and guests with underlying medical conditions are especially vulnerable.
We ask that you please take personal responsibility for your wellbeing; if you are feeling unwell at any point you require to inform your host.
This begins with using the protective equipment and sanitisers KIT you will be provide at the beginning of your experience, building memories with social fun and safety.
Please adopt physical distancing and hygiene practises throughout your pre-trip travel arrangements and follow all health instruction whether physical signage, or requests from our professional staff once you are traveling with us. In choosing to travel with Imagine Experiences Ltd, you voluntarily assume all risks related to exposure to COVID19.
2) FOR AFFILIATES:
OVERVIEW
This Affiliate Service Agreement (the "Agreement") is made by and between, and you, as an Affiliate utilizing the ("You", "Your", "Affiliate").
You must agree to abide by the terms and conditions contained in this Agreement in order to participate. Please read this Agreement carefully before registering and using the Service as an Affiliate. By signing up, you indicate your acceptance of this Agreement and its terms and conditions. If you do not accept this Agreement, do not use the AWIN Service as an Affiliate.
The following agreement is summarized as follows:
- You place our banners anywhere on your site as you see fit, or within non-spam emails.
- Adult, Hate, or other related sites are not allowed
- Any page containing our links, banners, or codes must be written in English
- Affiliates need to get prior approval from ImaginExperiences , if they wish to send out any emails about the program.
- You may place banners or links within your newsletters, in content of your website, or within other web related content.
- NOT ALLOWED: All other uses of banners or links, such as newsgroups, chat rooms, ICQ, message boards, banner networks, hit farms, counters, or guestbooks etc. are NOT allowed.
- NOT ALLOWED: Any placement of creative in a "Desktop" advertising scheme. This includes any and all 3rd party advertising platforms that use a desktop application to display ads in any form.
- NOT ALLOWED: Any display of a merchant window that isn't the result of a direct click by the end-user.
- Failure to abide by these rules could mean the suspension of your collaboration with a complete forfeit of commissions
- Fraud is a serious offense, and will be treated as such. Fraud is defined as any action that intentionally attempts to create sales, leads, or click-throughs using robots, frames, iframes, scripts, or manually "refreshing" of pages, for the sole purpose of creating commissions. ANY ATTEMPTED FRAUD OR FRAUD WILL RESULT IN MEMBERSHIP TERMINATION AND VOIDED COMMISSIONS.
EMAIL CONTACT
We reserve the right to send e-mail to you for the purposes of informing you of applicable changes or additions to the Service or related products and services.
CHANGES TO THE SERVICE
We reserve the right to change, modify, add or remove portions of this Agreement at any time and may add to, change, suspend or discontinue any aspect of the Service at any time. In the event of any material change, we’ll notify you via e-mail, newsletter or at least 7 days prior to any such changes taking effect, at which time you may either agree to such changes or withdraw from the Service.
LINKING
- You CANNOT link directly to the Imagine Experiences sites outside of the AWIN platform.
- If you are creating product links, please be sure to take these from the product feed. Links taken from other sources may result in commissions being declined as they are identified as coming from a different channel. You CANNOT take content directly from ImaginExperiences , which is not present on the product feed.
- As an Affiliate of the Service, you may place and remove Imagine Experiences Links on Your site and in acceptable locations.
- You place our banners anywhere on your site as you see fit, or within non-spam emails.
- Adult, Hate, or other related sites are not allowed
- Any page containing our links, banners, or code must be written in English
- Affiliates need to get prior approval from ImaginExperiences , if they wish to send out any emails about the program.
- NOT ALLOWED: All other uses of banners or links, such as newsgroups, chat rooms, ICQ, message boards, banner networks, hit farms, counters, or guest books etc. are NOT allowed.
- NOT ALLOWED: Any placement of creative in a "Desktop" advertising scheme. This includes any and all 3rd party advertising platforms that use a desktop application to display ads in any form.
- NOT ALLOWED: Any display of a merchant window that isn't the result of a direct click by the end-user.
COOKIES
Imagine Experiences operates a 30 day-cookie policy
PRIVACY POLICY
Respect the privacy of its users and will not disclose personal information to third parties without the express permission of you and Your Company. If you have any questions please contact Imagine Experiences Ltd.
ACTIVITIES
1. Pay Per Click search activity
Affiliates ARE NOT PERMITTED to carry out any PPC search activity sending traffic to www.ImaginExperiences.com directly. If an affiliate is found running PPC activity, this may result in them being removed from the program. Any affiliate found running PPC Activity will see their participation terminated immediately and any related commissions voided.
Affiliates also must not send traffic through automatic redirects on a website page.
Affiliates generating traffic to their own sites must also abide by the following rules.
a. Using the Imagine Experiences brand term in the sub folder of the display URL (eg www.affiliate.com/ImaginExperiences ) – NOT ALLOWED
b. Using the Imagine Experiences brand term in the sub domain of the display URL (eg www.ImaginExperiences .affiliate.com) – NOT ALLOWED
c. Using the Imagine Experiences brand or a misspelling of the Imagine Experiences brand in the display URL (eg www.ImaginExperiences.com.) or (www.ImaginExperiencescom) – NOT ALLOWED
d. Using the Imagine Experiences brand in the ad title – NOT ALLOWED
e. Using the Imagine Experiences brand in the ad text – NOT ALLOWED
f. Bid on the brand term “ImaginExperiences ” – NOT ALLOWED
g. Bid on misspellings or extensions of the brand (eg “ImaginExperiences , iamginexperiences, Imagine Experiences uk, ImaginExperiences com,uk, ImaginExperiences com) – NOT ALLOWED
h. Bid on Imagine Experiences brand + generic terms (eg “Imagine Experiences tours”, "Imagine Experiences activities") - NOT ALLOWED
i. Advertise as the brand i.e. FB - NOT ALLOWED
j. Bid on the advertisers URL www.ImaginExperiences.com – NOT ALLOWED
k. Show adverts on competitors’ brands – NOT ALLOWED
l. Please note affiliates are NOT ALLOWED to bid on any variations of the brand name Imagine Experiences, ImaginExperiences or the names of any of the products and experiences offered by Imagine Experiences. Bidding on any suppliers on Imagine Experiences is also NOT ALLOWED
m. Imagine Experiences and common misspelling should be added as broad match negative terms to all affiliate paid search campaigns.
2. Advertising as ImaginExperiences
Publishers are not allowed to do any form of advertising as the Imagine Experiences brand.
a. Search engine (Google, Bing, Yahoo etc) - NOT ALLOWED
b. FB advertising - NOT ALLOWED
c. TW advertising - NOT ALLOWED
d. Instragram advertising - NOT ALLOWED
e. Pinterest advertising - NOT ALLOWED
3. Discount code / voucher code websites
Imagine Experiences does NOT ALLOW discount codes to be promoted on their affiliation program. Any affiliate found featuring Imagine Experiences discount codes on their websites or other related channels i.e. Social media, Emails will see their participation in the Imagine Experiences program terminated immediately and any related commissions voided unless Imagine Experiences Ltd. approves the use of promotional codes via a signed contract.
a. Publishers must not display made up / invented discount codes on their site(s) or display discount codes that were intended for use in other channels or for other online publishers. If you are found doing this, your participation in the Imagine Experiences program will be terminated immediately and commissions voided.
b. Under no circumstances are publishers allowed to surreptitiously use iframes to set cookies onto a user’s computer.
c. Discount code and deals publishers are accepted in the program as long as do not promote discount codes.
4. Email Marketing
All email marketing campaigns must be approved and signed off by Imagine Experiences Ltd. before they are sent.
Creative
Affiliates may not alter any of the creative made available through the AWIN.com interface. Affiliates are also requested not to hardcode banners into their sites, so updates made to those available through AWIN.com may take immediate effect. If your site requires that banners are hardcoded, please contact the account management team to obtain permission before putting this in place. This will allow us to contact you whenever updates are necessary.
5. Content/Press Releases
All press release content must be signed off by Imagine Experiences and the AWIN management team before going live on any site. Any press information released prior to approval will be asked to be removed.
AFFILIATE PAYMENT
The affiliate commission will be pre-approved after the order has been placed and confirmed by Imagine Experiences and their supplier. We're able to track all transactions generated from your site, and operate a flexible payment window. NB: Some products are subject to a confirmation delay as they will require supplier approval. Furthermore, the commission will be paid after the activity / tour / excursion has been completed – a typical Imagine Experiences customer books 1 month in advance of traveling. If the customer cancels the activity / tour / excursion no commissions will be paid to the affiliate and the sale will be cancelled in the AWIN platform.
Imagine Experiences Ltd.