Does the transaction value that commissions are paid on include VAT / sales tax? | | | |
Does the transaction value that commissions are paid on include delivery charges? | | | |
Does the transaction value that commissions are paid on include credit card fees? | | | Commissions are paid on the net transaction value excluding VAT. |
Does the transaction value that commissions are paid on include gift wrapping or other service charges? | | | |
Are commissions not paid out on some products or product categories? | | | |
What reasons are commissions declined? |
Order cancelled | | | If a customer cancels their order within 67 days of purchase then the commission will be declined in that case. |
Item was returned | | | Customers have a free trial period of 100 days. AWIN has a maximum 67 day window for validating commissions. So if a customer returns their order within 67 days then commission will be declined on that transaction. |
Customer failed credit check | | | |
Breach of programme terms and conditions | | | We only work with quality approved content publishers. No SEM/PPC publishers thank you. |
Duplicate order | | | If the same customer accidentally placed the same order twice and we need to cancel one of the duplicate orders then commission will only be paid once for that customer sale. |
Item was out of stock | | | |
Other | | | |