| Does the transaction value that commissions are paid on include VAT / sales tax? |  |  | |
| Does the transaction value that commissions are paid on include delivery charges? | | | |
| Does the transaction value that commissions are paid on include credit card fees? |  |  | Commissions are paid on any portion of RRP that is paid for credit card fees due. |
| Does the transaction value that commissions are paid on include gift wrapping or other service charges? | | | Commissions are paid on our gift wrapping service which costs £4.99 per gift item to wrap. |
| Are commissions not paid out on some products or product categories? | | | |
| What reasons are commissions declined? |
| Order cancelled | | | Orders cancelled before an item enters production will be refunded and commissions will not be payable. |
| Item was returned | | | |
| Customer failed credit check | | | We maintain fraud checks on all sales. If a high risk sale is rejected, we will refund the sale and commissions on that sale will not be payable. |
| Breach of programme terms and conditions | | | Any breach to our programme terms and conditions may mean that commissions are not paid. |
| Duplicate order | | | Where a customer has placed a duplicate order in error, the duplicate order(s) will be cancelled and the amount refunded to the customer. In this instance, commissions will not be paid on duplicate orders. |
| Item was out of stock | | | Although we maintain an accurate inventory, occasionally items may oversell. We will attempt to substitute the items for the customer. However, if the customer declines this option, they will be refunded and commission will not be paid. |
| Other | | | |
