West Ham United Affiliate Program Terms and Conditions
Commission Approval Criteria
Commission is payable on sales tracked directly through Awin, attributed to the Affiliate Account ID on a last click wins basis.
Commission awarded for all sales will not be paid on VAT, delivery charges, card payment fees, surcharges, taxes and any other additional charges.
Sales must be validated by West Ham United with confirmation that payment has been received in full from the customer. We will not pay commission on the redemption of gift vouchers or evouchers on our site. Commission will be paid as long as all terms and conditions have been adhered to.
Creative / Banners
West Ham United will supply creatives in line with current promotions available through the Affiliate Program. If any Affiliate wishes to use alternative graphical content, this must be submitted to West Ham United for approval - once this has been signed-off, this will be free to use by the Affiliate.
Affiliates may not alter any of the creative or text links available through the Awin interface. In order to prevent out of date content, affiliates may not hardcode the creative into their sites.
Cashback
Any transaction made with a voucher code will not be valid for cashback, unless explicitly stated otherwise
Use of Emails / Email Marketing
Any Affiliate wishing to send out an email on behalf of West Ham United must obtain prior approval, with copies of content supplied where requested.
Any emails sent under the Afilliate Program must be compliant with the CAN-SPAM Act, must be Opt-In and not unsolicited.
PPC Activity / Keywords
West Ham United currently do not allow Affiliate activity surrounding PPC unless explicitly agreed between West Ham United and the publisher. Affiliates are not permitted to bid on any keywords containing the West Ham United brand or any variations of the brand without prior agreement.
Voucher Codes
Affiliates are only permitted to use voucher codes that are specifically assigned to them, unless a public discount code has been issued across the program. If a voucher code has been supplied to a specific Affiliate, any sales attributed to another Affiliate using this voucher code may not be approved and commission will therefore be withheld. Commission will not be paid on sales where a code has been used that was not directly supplied to affiliates, this includes voucher codes that are sent to customers on the West Ham United email database and social channels.
Domain Names
Affiliates must not use any domain names which contain the West Ham United brand name or any other similar or confusing variations. However, Affiliates are permitted to use the brand name in the directory URL - e.g. www.affiliates.co.uk/westhamunited
Product Feed
West Ham United will provide a daily datafeed with the most accurate pricing available everyday through the AWin interface. Affiliates are requested to make every effort to maintain West Ham United’s most current pricing information in their promotions.
Cancellation
Commission or cashback will not be paid on any order that is cancelled before the validation process takes place. This rule also applies to orders where any item that is part of that order is cancelled, exchanged or amended before validation.
Compliance
All publishers must be compliant with the West Ham United brand which includes listing correct offers, discounts and costings of products and delivery. Affiliates who are displaying non-compliant copy on site may lead to expulsion from the program based on West Ham United’s discretion.
Any Affiliate found to be in breach of any of the terms and conditions will be removed from the program and may have any due commissions revoked on investigation.
*Exclusions*
Products sold via the online auction are not valid and we will not pay comission on sales of these products.
