Our terms
1. These terms
1.1 What these terms cover. These are the terms and conditions on which we supply services to you.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
2. Information about us and how to contact us
2.1 Who we are. We are Parcel ABC Limited a company registered in England and Wales. Our company registration number is 08940567 and our registered office is at 5 Underwood Street, London N1 7LY. Our registered VAT number is 186785838
2.2 How to contact us. You can contact us by:
(a) email to support@parcelabc.com; or
(b) by writing to us at Parcel ABC Ltd, 5 Underwood Street, London N1 7LY.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
3. Definitions
“Carrier” a third party courier which carries the Consignment.
“Collection Address” the address for collection of a Consignment given by you to us pursuant to an Order.
“Consignment” any item, package, goods, documents or parcels received by us or our carriers from you pursuant to an Order.
“Delivery Address” the address for delivery of a Consignment given by you to us pursuant to the Order (including any drop-off or hub address), being an address that is readily accessible by us or our agents and capable of taking delivery of a Consignment at all times (and excluding, for the avoidance of doubt, any PO box or equivalent unmanned address).
“Item” an item which is the subject of an Order.
“Order” each order (which may include more than one Item, Collection Address and/or Delivery Address) placed by you and accepted by us which shall incorporate these terms and conditions.
“packaging” inserting, sealing, labelling, enveloping, wrapping, binding, packing or similar activities in accordance with our instructions from time to time.
“Prohibited Item” any item that we or our Carriers do not accept from time to time including, without limitation, any dangerous, hazardous, explosive or illegal items including, without limitation, those set out in Appendix 1 or identified as such on the website.
“Service” the collection, carriage and delivery of a Consignment in accordance with an Order.
4. Our contract with you
4.1 How we will accept your order. Subject to paragraph 4.2 below, our acceptance of your order will take place when we receive payment in full from you (or, if you have a credit facility with us, when we debit your credit account), at which point a contract will come into existence between you and us.
4.2 If we cannot accept your order. If we are unable or unwilling to accept your order, we will inform you of this. This might be because an item is a Prohibited Item, because we do not or cannot arrange for collection from or delivery to a specific address, region or area because we are unable to meet a delivery deadline you have specified or for any other reason at our absolute discretion. To the extent we have received a payment from you, we will refund such payment less any costs we have incurred, save where we do not accept your Order because some or all of it relates to a Prohibited Item in which case no refund shall be made.
4.3 Your order number. We will assign an order number to your Order and tell you what it is when we accept your Order. You will be required to inform us of the order number and any tracking reference whenever you contact us about your Order.
4.4 English Language. Our intention is to be able to communicate in local languages but the default language for all communications is the English language. To the extent we translate any communication from English into another language or from another language into English, the English language version shall prevail.
5. Comision is only paid in first adquisition.
